Patient Access Manager

Job Title Patient Access Manager

Requisition JR Patient Access Manager (Open)
Location Bridgewater, NJ Additional Locations Hazelwood, MO, Malvern, PAJob Description Summary The Patient Access Manager (PAM) is a critical front-line member of the Keenova Patient Support Services team who represents Keenova's commitment to improving the patient experience by supporting patients, caregivers, healthcare providers, and internal stakeholders throughout the treatment journey. The PAM serves as a trusted resource and subject matter expert, providing education, support, navigation assistance, and hands-on guidance related to treatment access, reimbursement, affordability, and patient support services.

Having gained significant experience in patient access, reimbursement, patient support services, and healthcare navigation, the PAM possesses the ability to synthesize complex information and apply it to improve patient outcomes, reduce access barriers, and enhance the overall patient experience. The PAM effectively identifies patient-specific and systemic obstacles impacting treatment initiation and continuity of care and proactively collaborates with internal and external stakeholders to develop solutions that support timely patient access.

The PAM is proficient in analyzing patient access trends, reimbursement challenges, affordability concerns, and treatment journey insights. Using these insights, the PAM identifies opportunities for process improvement, patient support enhancements, and operational efficiencies that improve access outcomes. The PAM takes initiative to work collaboratively with patients, caregivers, provider offices, specialty pharmacies, case managers, and FRMs while ensuring solutions remain patient-centered, compliant, and aligned with organizational objectives.

The PAM operates effectively as part of a cross-functional team to navigate complex patient situations and resolve access-related obstacles.

With minimal guidance, the PAM serves as a strategic voice of the patient, identifying emerging trends, unmet needs, healthcare literacy challenges, affordability barriers, and access obstacles that impact patient outcomes. The PAM translates these insights into actionable recommendations that support patient support strategy, operational improvements, resource allocation decisions, and future program design. Through expertise, influence, and collaboration, the PAM helps drive patient-centered solutions that improve treatment initiation, continuity of care, and overall patient experience.

Job Description

Key Responsibilities:

Patient Support Critical point person for all reimbursement and acquisition logistical aspects of a high touch biologic medication for an orphan disease, and testosterone products with multiple acquisition options within a changing payer landscape.

Assists patients with questions related to Buy/Bill BI management. Educate/Assist with Specialty Pharmacy (SP) understanding, expectations and logistics. Continually educate patients on appropriate steps, educate on the importance of answering the phone throughout the journey to ensure there are no delays

Primary responsibilities include:

Managing patient assistance and reimbursement support services offered to patients and related to patient access buy/bill products.

Coordinating with Keenova’s patient support services program representatives, as needed

Educating patients on the Buy/Bill process, patient assistance and reimbursement support services.

Utilizing data to critically think through acquisition challenges from a variety of outlets including SP and Specialty Distributors Is proficient in business analytics and can use this to understand common logistical issues in accounts and escalate cases appropriately so…