General Manager

Overview

Xanterra Travel Collection is seeking an experienced and dynamic General Manager to lead the Oasis at Death Valley. This strategic, guest‑focused leader will oversee all aspects of resort operations, providing direction, support, and guidance to the management team and front‑line staff. The General Manager will optimize the entire guest experience, drive financial performance, and ensure high‑quality products and services while maintaining compliance with company and brand standards.

The Oasis at Death Valley is a resort destination nestled in a lush oasis amid the vast, arid desert of Death Valley National Park, California, just two hours northwest of Las Vegas and 275 miles northeast of Los Angeles. Recently, the property underwent a transformational, multi‑year renovation with a $150 million investment, introducing numerous new lodging options, restaurants, retail operations, and retrofitting existing spaces.

The resort has been transformed into a true gem in the desert. It features an 18‑hole golf course (the world’s lowest course at 214 ft below sea level), seven restaurants and F&B outlets, four retail stores, a museum, two spring‑fed swimming pools, two tennis courts, a service station, an RV park, an outdoor event garden, and conference and banquet facilities for 10‑120 guests.

The destination includes two geographically distinct yet complementary hotel properties, each offering unique retail, dining, and entertainment options:

The Inn at Death Valley
, a historic upscale, four‑diamond, 66‑room Inn, with 22 recently added luxury casitas for a supreme luxury experience, a world‑famous flow‑through pool, and gym, spa services and lush gardens and landscaping surrounding the property. The complex is situated in a stunning desert landscape, surrounded by towering mountains and vast expanses of arid terrain. The Inn’s architecture reflects a blend of classic elegance and rustic charm.

Built in the 1920s, it exudes old‑world grandeur with its Spanish mission‑style design, featuring terracotta roofs, stucco walls, and arched doorways.

The Ranch at Death Valley offers a new “Town Center” environment, including new lodging, retail, and dining experiences. Offerings include a saloon, a general store, an old‑time ice‑cream shop, a museum, pool & tennis courts. Lodging options at the Ranch include 80 new upscale cottages and 196 inviting family‑oriented guest rooms. Each room is thoughtfully appointed with modern amenities and features relaxed, Southwestern‑inspired décor.

The Oasis at Death Valley is owned by Xanterra Travel Collection, a global travel and hospitality company and the Nation’s largest operator of park‑based hotels, restaurants, and stores. Xanterra’s operations encompass some of the most spectacular and iconic places on Earth. Xanterra takes pride in combining dramatic settings, landmark buildings, and global travel experiences with truly exceptional service. We seek leaders with a passion for hospitality and who exemplify our twelve values: leadership, respect, candor, guest service, attitude, teamwork, environment, community, innovation, honesty & integrity, profitability.

• Strategic Objectives: Develop operational & resort strategic objectives, tactical implementation plans, and communication process to ensure program success. The GM will forge a continuous improvement work environment that focuses on the company’s “5 Pillar” strategic plan.
• Service Culture: Own and drive luxury “destination resort” level guest service standards across all guest‑facing and support functions across the properties. Inspire and drive a positive service culture and guest experience and provide a work environment in which employees can thrive.
• Inspirational Leadership: Establish and maintain positive working relationships with all business partners and associates. Set the example through your own behavior and attitude.
• Business Operations: Lead and provide oversight of complex, high‑volume services operation. Create and maintain service standards and expectations consistent with a luxury resort experience. Inspire and drive a positive service culture and guest experience.
• Financial…