Front Office Supervisor; Los Angeles, CA - Sunset Blvd

Front Office Supervisor

Join the Luxe Team as a Front Office Supervisor!

The Luxe Sunset Boulevard Hotel is a AAA Four Diamond hotel, proudly standing as the only property of its kind in our competitive set and in the prestigious areas of Brentwood and Bel‑Air. Our stunning 160‑room boutique hotel offers guests distinguished service and timeless luxury, making us a sought‑after destination in the heart of Los Angeles.

We are looking for a Front Office Supervisor to elevate our guest experience and support seamless daily operations with professionalism, leadership, and a passion for hospitality.

Located just minutes from UCLA, the Getty Museum, and the Skirball Cultural Center, Luxe Sunset Boulevard Hotel offers easy access to LA’s most iconic attractions while providing an oasis of elegance and style.

If you’re ready to take on exciting challenges, work alongside a dynamic team, and enjoy the rewards of your efforts, this is your moment to make an impact with Luxe.

Department:
Front Office

Status:
Non‑Exempt

Estimated Pay Range: $23.00 – $26 p/hour (Employer est.)

• Assist staff with expediting payments (e.g., problems processing credit card).
• Follow up with guests regarding satisfaction with guest‑related issues.
• Process all guest check‑ins by confirming reservations, assigning rooms, and issuing & activating room keys.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Set up accurate accounts for each guest upon check‑in (i.e., share withs, separate room/tax/incidentals, comp).
• Anticipate sold‑out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Block rooms in the computer and identify designated requirements and requests.
• Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem.
• Coordinate with Housekeeping to track readiness of rooms for check‑in.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to Accounting specifications.
• Increase customer satisfaction and room revenue by maintaining a professional and efficient operation of all Front Office procedures in accordance with the standards of Luxe Hotels.

• Supervises assigned operational functions within the department consistent with the strategic plan, the fiscal budget, and the company’s short‑term and long‑term profitability objectives.
• Supervises the delivery and measurement of guest service standards consistent with the established guidelines/brand standards.
• Supervises accountability process for the Front Office; ensures compliance with budgetary guidelines, company policies, established departmental guidelines/standards, and legal requirements.
• Supervises Human Resources responsibilities for the Front Office employees.
• Creates a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
• Works closely in mentoring/coaching Front Office staff with additional tasks/responsibilities to optimize advancement opportunities available for subordinate staff.
• Monitors Front Office employees’ work schedules, enforces break/lunch schedules, provides early‑outs and overtime based on budgetary guidelines, volume, forecasts, and departmental needs.
• Monitors Front Office employees’ activities for quality assurance. Evaluates employee performance and provides coaching when applicable; assists with annual performance evaluations as needed.
• Maintains complete knowledge of, and complies with, all departmental policies, service, procedures, and standards.
• Develops/maintains current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries.
• Provides guest resolution for all issues/concerns beyond the scope of authority designated to Front Office employees, in an expedient and professional manner, exceeding expectations, and ensuring guest satisfaction.
• Assist MOD with daily administrative duties and other daily tasks as needed/requested.
• Promotes a free…