Room Attendant

POSITION SUMMARY

The Housekeeping room attendant is responsible for cleaning all assigned areas in accordance with Big Cedar Lodge procedures and standards.

• Provides professional, friendly service to all guests.
• Cleans corridors, lobbies, stairways, and lounges as well as guest rooms.
• Organizes work schedule from the room status list, arrivals, and departures.
• Distributes linen, towels, and room supplies using wheeled carts or by hand and organizes and restocks cart at the end of the shift.
• Restocks room supplies such as drinking glasses, soaps, shampoos, and writing supplies and replaces laundry bags and slips.
• Replaces dirty linens with clean items and stores all dirty laundry in line with company policy.
• Inspects and turns mattresses regularly, checks that all appliances in rooms are in working order, and realigns furniture and amenities according to prescribed layout.
• Responds to guest queries and requests, responds to calls for housekeeping problems such as spills, broken glasses, delivers any requested housekeeping items to guest rooms, and removes room service items.
• Ensures confidentiality and security of guest rooms and follows all company safety and security procedures.
• Observes and reports damage of hotel property, reports any maintenance issues or safety hazards.
• ALL OTHER DUTIES AS ASSIGNED

• Minimum Degree
  
  Required:
  
  High School Diploma or Equivalent
• Years of experience: 1 to 3 months related experience and/or training; or equivalent combination of education and experience.

• Basic knowledge of housekeeping department duties
• Familiarity with computer software word processing, database, and spreadsheet (especially Excel) is essential.
• Language
  
  Skills:
  
  Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
• Mathematical
  
  Skills:
  
  Ability to add and subtract two‑digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability:
  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Other
  
  Skills and Abilities:
  
  The ability to work well with a team, prioritize, sense of urgency, and a real concern for guest satisfaction; must be detail oriented; need strong clerical, organizational, and communication skills.

• N/A

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel;
  
  reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and or move up to 25 pounds, frequently lift and or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals.
  
  The noise level in the work environment is usually moderate.

• Performs tasks and duties under direct supervision,…