Lead Turndown Attendant service charge

Lead Turndown Attendant ($27-31 hourly with service charge)

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Organization: Ventana Big Sur, An Alila Resort

Summary Welcome to Alila Ventana Big Sur. When you reach the edge of the continent, where the sky, sea, mountains, and redwoods all converge, you discover a place of unmatched beauty and tranquility. You feel the pull that has drawn artists and thinkers for centuries, and you are enveloped by the same inspiration to discover, (dis) connect, and create.

Ventana Big Sur is proud to be recognized as a Forbes Four-Star resort and one of only a select few properties worldwide awarded Two Michelin Keys. Our colleagues embody a passion for exceptional hospitality, offering intuitive and personalized service that defines luxury in an authentic, elevated setting.

The Lead Turndown Attendant plays a key leadership role within our Housekeeping team, ensuring the evening presentation of guest rooms reflects the warmth, serenity, and excellence that define the Ventana experience. This position supports and guides the turndown team, ensuring consistency in Forbes and Hyatt standards, while also assisting with the cleanliness and care of public areas and office spaces to maintain the overall beauty of the resort.

• Lead the evening turndown team, ensuring all rooms are serviced to Forbes and Hyatt luxury standards.
• Clean and maintain public areas, restrooms, and colleague or office spaces as assigned.
• Inspect rooms and common areas after service to ensure readiness, presentation, and attention to detail.
• Support, coach, and train team members to uphold consistency, efficiency, and brand standards.
• Maintain clear communication with the Housekeeping leadership team, reporting maintenance issues, guest requests, or service challenges promptly.
• Prepare and restock evening amenities, linens, and supplies as needed.
• Collaborate with Front Office, Guest Experience, and Engineering to ensure seamless guest service.
• Assist with daily assignments and scheduling as needed.
• Uphold confidentiality, safety, and guest privacy at all times while fostering a calm, professional presence.
• Support Ventana’s sustainability initiatives through eco-friendly cleaning methods and waste-reduction practices.
• Contribute to the overall cleanliness and upkeep of resort facilities, ensuring a pristine and inviting environment for guests and colleagues alike.

• Base Pay: $21.50 per hour
• Service Charge:
  Average additional earnings of $6–$10 per hour, bringing projected total compensation to approximately $27.50–$31.50 per hour
• Gas Stipend: $15 per day for qualified colleagues
• Schedule:
  
  Full-time position, evening shifts required (typically 3 pm – 10 pm), including weekends and holidays

• Annual allotment of complimentary hotel stays at Hyatt properties worldwide
• Work-life benefits including a complimentary Headspace subscription and tuition reimbursement
• Global family assistance policy with paid time off for birth or adoption, and financial adoption assistance
• Paid Time Off (PTO)
• Medical, Dental, and Vision insurance after 30 days (for full-time colleagues)
• 401(k) with company match (for full-time colleagues)

• Paid meal breaks
• Complimentary daily meal
• $15 per day gas stipend

• A true desire to satisfy the needs of others in a luxury environment
• Previous housekeeping or hospitality experience required, leadership experience preferred
• Forbes or Michelin experience a plus
• Strong attention to detail and consistency
• Ability to work efficiently in a fast-paced, service-oriented setting
• Excellent communication and collaboration skills
• Flexible schedule, including weekends and holidays
• Commitment to sustainable practices and environmental care
• Valid driver’s license with a clean driving record (required)

• Ability to walk on uneven terrain and navigate outdoor pathways between resort buildings
• Frequent climbing of stairs, bending, reaching, stretching, and kneeling
• Ability to lift, carry, and move items up to 50 pounds
• Ability to work in varying weather conditions and temperatures
• Stamina to remain active for extended periods throughout the shift

DEI Statement All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.