Director of Food and Beverage

Organization

Ventana Big Sur, An Alila Resort

Alila Ventana Big Sur is where sky, sea, mountains, and redwoods converge to create a setting of unmatched beauty and tranquility. A luxury resort deeply rooted in authenticity and connection, we offer personalized, intuitive service that transforms every guest experience.

The Director of Food & Beverage provides strategic and operational leadership for all food and beverage and culinary operations at Alila Ventana Big Sur. Reporting to the Resort Manager, this role is responsible for the overall performance, quality, and financial results of all dining outlets, bars, in‑room dining, special events, and culinary operations. The Director has direct oversight of Culinary, with the Executive Chef reporting into this role, and sets the vision for service excellence and ensures alignment with Hyatt brand standards.

Strategic & Operational Leadership

• Lead and oversee all food and beverage and culinary operations, ensuring consistent execution of luxury service standards across all outlets and events
• Provide direct leadership and accountability for food and beverage leaders and culinary leadership, including the Executive Chef
• Establish clear expectations, operational standards, and performance accountability across food and beverage and culinary teams
• Partner closely with Culinary leadership to develop menus, beverage programs, and dining experiences aligned with guest expectations and brand values
• Ensure full compliance with health and safety regulations, sanitation standards, and all licensing requirements

Financial Management

• Own the overall financial performance of food, beverage, and culinary operations, including budgeting, forecasting, labor planning, and P&L accountability
• Analyze key financial metrics and implement strategies to drive revenue, manage costs, and optimize profitability across all outlets and events
• Oversee pricing strategies, product selection, and promotional initiatives
• Manage vendor relationships and purchasing strategies to ensure quality, consistency, and favorable terms

Leadership & Team Development

• Lead, mentor, and develop food and beverage leaders and culinary leadership, fostering a culture of excellence, integrity, accountability, and continuous improvement
• Build strong succession planning and bench strength across food and beverage and culinary teams
• Oversee performance management, coaching, and development plans
• Partner with Human Resources to support hiring, onboarding, training, engagement, and retention initiatives

Guest Experience & Engagement

• Maintain a visible and engaged leadership presence across food and beverage outlets
• Proactively engage with guests to personalize experiences and resolve concerns in real time
• Monitor and analyze guest feedback, online reviews, and survey results and translate insights into meaningful operational improvements
• Collaborate with resort leadership, Marketing, and Wellbeing to align offerings with guest demographics, seasonal trends, wellness programming, and resort initiatives

Cross‑Functional Partnership, Innovation & Sustainability

• Partner with Engineering to ensure facilities, equipment, and preventive maintenance programs support operational excellence, food safety, and service continuity
• Stay current with luxury hospitality trends, service innovations, and evolving guest expectations
• Champion sustainability initiatives including responsible sourcing, waste reduction, and operational efficiency
• Collaborate cross‑functionally to create seamless guest experiences that reflect Alila and Hyatt brand values

• Annual salary range: $130,000 – $160,000, based on experience and qualifications

Comprehensive Hyatt benefits package including hotel and travel discounts, medical, dental, and vision coverage, paid parental leave, and tuition reimbursement.

Ventana Big Sur benefits such as complimentary daily meals and eligible transportation perks.

• Minimum of 7 years of progressive food and beverage leadership experience, preferably within a luxury resort or fine dining environment
• Proven success leading integrated food, beverage, and…