Director, National Accounts

About the Property

Opening in early 2027, Omni Hotels & Resorts has broken ground on Omni Pontoque Resort at Punta de Mita, the brand’s first luxury resort in Mexico. The beachfront resort will feature 244 guest rooms and suites, two 4‑bedroom villas, three original restaurant concepts, a destination spa with 14 treatment rooms, two retail shops, multiple pools (adult‑only and family‑friendly), a state‑of‑the‑art indoor and outdoor fitness center, a kids club, and 27,000+ square feet of meeting and event space, including a 6,000‑square‑foot ballroom, an open‑air pavilion, event lawns, and dedicated meeting rooms.

Debuting in early 2027, the Omni Pontoque Resort at Punta de Mita will be Omni’s first owned and managed property in Mexico. This is an unprecedented opportunity to serve as the opening Director of National Accounts and establish Omni’s presence in Mexico. The role reports to the Director of Sales and Director of Sales & Marketing, and focuses on implementing strategies to maximize group revenue, surpass budgeted revenues, and outperform defined competitors.

• Actively solicit and manage a major market on behalf of the hotel/resort.
• Plan and maintain regular communications with and actively solicit additional business from key hotel accounts.
• Meet with parties interested in the hotel’s services, assess their needs, and evaluate whether requested services would be profitable or best utilized.
• Prepare guest proposals with various options for hotel services and products (rooms, events, F&B, convention or meeting space, pricing, dates, locations) that promote high guest satisfaction and profitability.
• Negotiate, prepare, and review contract terms in compliance with hotel billing and rate guidelines under the supervision of the Director of Sales.
• Meet or exceed targets for prospecting sales opportunities and revenue streams as determined by hotel management.
• Execute and manage internal processes necessary to reserve and confirm negotiated contract services, including room blocking, meeting space, and catering requirements.
• Assist the Director of Sales to stimulate productivity of all sales staff through guidance, development, and support.
• Assist the Director of Sales in developing and implementing the budgeting and forecasting process for the hotel.
• Promote high visibility of the hotel through active involvement in industry associations and trade shows.
• Provide mentorship and professional development to lower‑level and less experienced sales employees.
• Support and promote all corporate programs to increase customer awareness of Omni Hotels and ensure customers receive the appropriate benefits of each program.
• Maintain high‑quality guest offerings, coordinate with the Convention Services Department, and contribute to the cleanliness of the hotel’s physical assets.
• Maintain a record of prompt and regular attendance at assigned work locations and for assignments scheduled by hotel managers.
• Interact and communicate positively and professionally with guests, prospective guests, key accounts, coworkers, and visitors.
• Use computers and electronic devices and related software effectively, including email, to prepare reports and analyses of sales activity.
• Plan, prioritize, and implement sales strategies and plans, manage multiple tasks and deadlines, and work in a fast‑paced environment.
• Complete assigned tasks and projects in a timely manner and as directed by hotel management.
• Contribute to and support a safe working environment, performing all work in compliance with hotel safety standards and legal requirements.
• Comply with hotel and corporate policies, procedures, and all applicable legal and regulatory requirements.
• Attend and contribute to regular meetings of the sales team and hotel leadership, including daily meetings or interactions with the Director of Sales regarding occupancy, business forecasts, and future availability of hotel rooms and services.

• Bachelor’s degree (B.A.) from a four‑year college or university in business, communications, or hotel management preferred.
• 7–10 years of related hotel group sales experience at large meetings/conventions hotels and/or…