Supervisor Front Desk

The Wilderness Club at Big Cedar is excited to offer the opportunity to join the elite team of Hilton Grand Vacations. This resort is one of a kind and hosts 445 units ranging from Presidential lodge suites to cozy comfortable cabins on the amazing Table Rock Lake. We are building a team centered on excellence and providing exceptional vacations for our guests and owners.

Our resort offers numerous opportunities for growth within every facet of the hospitality industry. We look forward to having you on the winning team.

• Enjoy excellent benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well‑being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Flexible PTO plan for managers and above that provides ample time off to rest, recharge, and spend quality time with loved ones.
• Benefit from a company culture that values work‑life balance and family‑friendliness.
• Comprehensive 401(k) program with company match contributions.
• Exclusive employee stock purchase program to invest in your future while benefiting from company growth.
• Additional exclusive perks are available to improve your overall employee experience and well‑being.

• Lead the delivery of efficient check‑in and check‑out services and coordinate front office activities with other departments to ensure standards are met.
• Coordinate and resolve problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
• Ensure the provision of special services to owners and guests.
• Handle personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay, and recognition.
• Maintain a positive, cooperative work environment between staff and management.
• Promote team member empowerment and ensure they fully understand performance, uniform, and appearance standards.
• Supervise payroll hours and reports.
• Routinely inspect the department to ensure equipment is in proper working condition and supplies are stocked.
• Assist with owner and guest activities and recreation as needed.
• Lead key control procedures.
• Oversee shuttle operations.
• May be required to perform other duties and special projects as assigned by senior leadership.

• Previous supervisory experience in Timeshare Front Desk Operations.
• Knowledgeable with TSW and AS400, understanding the timeshare closing process.
• Demonstrated key leadership skills such as integrity, professionalism, and confidentiality.
• Previous experience in a customer service role.
• Excellent verbal and written communication skills.
• Proficiency in computer use and related software applications.

Must have a valid Driver’s License.

Hospitality schedule:
Evenings, 2:30 pm‑11:00 pm, full availability.

Come and experience the difference in working for a company that values each employee. “Where You Belong” isn’t just a tagline – it’s a promise.

Eligibility:
All U.S. regular full‑time and part‑time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or under a collective bargaining agreement may have benefits that differ from other non‑represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

Mid‑Senior level

Full‑time

Management and Manufacturing

Hospitality