Front Office Supervisor service charge

Front Office Supervisor ($30-32 hourly with service charge)

Organization
:
Ventana Big Sur, An Alila Resort

Summary
:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

• Support senior leadership by developing and assuming basic management responsibilities.
• Coach, give direction, and potentially provide training, scheduling, payroll and interviewing for the team.
• Lead guest registration process and communicate hotel services and promotions.
• Process forms of payment, handle payment‑related procedures, and respond to guest inquiries.
• Ensure high level of exceptional performance in a demanding environment.

Flexible schedule primarily mid and evening shifts. Weekends required. Holiday requests are considered with respect to business needs and seniority.

Hourly wage range $25.00 - $27.00 per hour. Service charge payout $300-$500 per week (subject to business levels).
Benefits include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Work‑life benefits including a complimentary Headspace subscription and tuition reimbursement
• Global family assistance policy with paid time off following the birth or adoption of a child and financial assistance for adoption
• Paid Time Off
• Medical, Dental, Vision, 401K with company match after 30 days of employment

• Paid meal breaks
• Gas stipend for qualified candidates
• Complimentary daily meal

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

• True desire to satisfy the needs of others in a fast‑paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and thorough understanding of Front Office operations.
• Front Office Host experience preferably in a boutique or luxury setting.
• Opera and Opera Cloud experience preferred.

Entry Level

Full‑time

Other

Hospitality