Night Auditor

Location: 532 - Osage Beach Margaritaville - Osage Beach, MO 65065
Position Type: Full Time
Job Shift: Overnight (11pm to 7am)

Job Summary: The Overnight Night Auditor performs close‑of day scenarios, accounts for daily activity, verifies information, corrects discrepancies, posts accounts, runs audit reports, and manages daily guest and operating reports. This role requires a high level of responsibility and the ability to work independently during overnight hours.

• This is an overnight position. Shifts are 11pm to 7am.
• All of the responsibilities of a Front Desk Agent and PBX Operator.
• Run audit reports.
• Adjust house accounts and prepare adjustment log daily.
• Process credit cards, post room and tax, and do phone report nightly.
• Prepare “Daily Report” by auditing ledgers, micros reports, and supporting documents to breakdown revenue by department and subsection.
• Reset systems for next day’s operations.
• Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
• Respond and resolve guests’ requests, complaints or questions in a courteous and timely manner.

• Maintain hospitality standards; enthusiastically greet guests, make eye contact, smile, engage in polite conversation, use the guest’s name, thank them and invite them back!
• Has “a smile you can hear”. Uses customer‑oriented telephone etiquette to get information, greets callers, establishes tone.
• Has great attention to detail, ability to accurately report information and works well under pressure in a fast‑paced environment.
• Ability to scrupulously follow all Driftwood and Margaritaville Lake Resort policies and procedures.
• Is organized and able to prioritize workload; able to multi‑task for the benefit of quality services.
• Has superb communication skills; oral and written, ability to handle difficult people.
• Initiates communication or dialogue with management staff when processes, tasks, instructions etc. are not clear.
• Takes pride in a job well done.
• Is conscientious of and preserves hotel personnel and guest security, property and privacy at all times.
• Must have a comprehensive knowledge of the English language to be able to effectively communicate with guests, associates and vendors.
• Must have a flexible schedule and be available days, nights, weekends and holidays.
• Must have good computer skills; typing 40 words per minute or more preferred.
• Adheres to the dress code as outlined in the Driftwood Hospitality Associate Handbook.

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.