Hospitality Guest Service Manager

Guest Service Manager Full Job Description

Purpose of Position:
Assist the General Manager in overseeing Guest Services and Guest Service staff. Greet all Guests and provide a high quality of assistance in registering, assigning rooms, making reservations and arranging for all other services requested by the Guest. This position is solely responsible for ensuring a positive guest experience and implementing new systems to increase customer satisfaction.

This position offers an aggressive hourly wage and has potential for salary and incentives. Full benefits available after 60 days - including Major Medical, Dental, Vision, Life, 401k (12 months), special considerations at local attractions, shows and activities.

• Responsible for assisting the General Manager by providing cooperative leadership and managing processes to ensure and maintain all company expectations are met regarding quality, service, profit, and teamwork.
• Assist in promoting, developing and maintaining a work environment that provides an exceptional Guest service experience for both team members and Guests.
• Assist with operating Guest Services within an approved annual operating budget.
• Assists in ensuring all policies and procedures are consistently communicated and followed.
• Maintains a high standard of integrity, service, and hospitality at all times with team members, customers and co-workers.
• Develops strong customer relations through frequent communication, professional, courteous and ethical interpersonal interactions. Develops customer profiles and maintains an effective trace system, including dates and references, in order to best meet client needs, resulting in superior account services and increased revenues.
• Assists in ensuring that customers are 100% satisfied with their vacation experience.

• Requires a knowledge of business leadership etiquette, principles and practices.
• Requires the ability to speak English and communicate clearly and effectively, both orally and in writing.
• Effective communication includes the ability to handle team member and guests' issues with finesse and professionalism.
• Requires ability to relate and interact with people in a warm, friendly and professional manner.
• Requires solid proficiency in computer skills, composition of letters and reports, and a keen attention to detail.
• Requires the ability to handle multiple tasks simultaneously and efficiently.
• Ability to work nights and weekends.
• Ability to be "on-call".