Silver Resort General Manager

Silver Dollar City Resort General Manager

Silver Dollar City is ushering in a new era of Ozarks hospitality with its first‑ever landmark resort, a stunning six‑story, craftsman‑style, 262‑room retreat which overlooks sweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort, Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractions and serves as a focal point of a major multi‑million‑dollar investment redefining the Branson experience.

From the theme park and White Water to Showboat cruises and the region’s most beloved adventures, the resort is the best way to experience it all.

Joining the Silver Dollar City Resort team is becoming part of a legacy of service. Rooted in the Herschend family’s decades‑long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, this organization has grown from a single cave tour in the 1950s into the world’s largest family‑owned theme park, attractions, and hospitality company. If you’re passionate about creating meaningful, memory‑making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission‑driven team that truly cares.

Reporting to the Vice President, Resorts & Lodging Operations, the General Manager functions as the primary strategic business leader with responsibility for all aspects of the operation, including managing the property performance, sales and marketing strategy, profitability, revenue generation, and the operation’s annual goals. The General Manager will lead by example and provide the vision and leadership that inspires others to go above and beyond with exceeding our guests’ expectations.

Act as a steward and key leader for reinforcing our Lead with Love Culture as well as ensuring we are creating memories worth repeating for our guests. The results of the proper execution of these responsibilities ensure our balanced scorecard objectives are met.

• Champion the legacy of culture ensuring that the resort’s service programs consistently reflect long standing values of service, hospitality and community.
• Model and reinforce the Company’s core values through daily leadership presence and real‑time feedback to leadership and hosts on service and operational standards, including feedback on all levels of service and operational details.
• Establish and maintain a guest‑centric service philosophy that upholds the Company’s longstanding reputation for warmth, authenticity, and exceptional experiences.
• Review and address, when necessary, all guest surveys, comments, social postings, etc. to ensure our Net Promoter Score goals are achieved by identifying opportunities for continued cultural alignment and service enhancements.
• Create and support clear lines of responsibility for leadership team, including coverage and oversight throughout the day.
• Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
• Manage the flow of labor between departments to support effective management of the labor budget and achievement of profitability goals.
• Support project management for the execution of capital improvements.
• Review safety audits on food, alcohol, health and Enterprise Risk Management goals.
• This position has a unique and critical role to develop a culture that delivers consistently high quality service and nationally acclaimed hospitality.

• Work with Director of Sales and Director of Resorts & Lodging Marketing to establish sales & marketing strategy, sales goals, deployment, and action plans.
• Design and uphold resort‑wide service standards that complement the guest experience of the theme park.
• Understand and leverage sales and marketing strategies over competitor properties.
• Participate in sales and marketing…