Front Desk Lead

Rush Creek Lodge - Yosemite National Park, CA 95321

Salary Range: $20.00 - $20.00 Hourly

Position Type:
Full Time

Description

COMPENSATION: Starting at $20.00 per Hour

SNAPSHOT

A hands‑on hospitality role where every day brings new adventures — both on the job and outside in Yosemite’s great outdoors.

• Do you love making people happy and being part of a diverse team?
• Have a strong work ethic and a positive attitude?
• Enjoy the outdoors and living in a remote, nature‑filled setting?
• Want to gain Front Desk and guest service experience — with room to grow if you excel?

If that sounds like you, this might be the perfect role.

We are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We’re looking for Front Desk Attendants who are excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment.

• Competitive pay and benefits
• Supportive, inclusive team culture
• Knowledgeable coworkers who share expertise and guidance
• Work where people vacation — hike, climb, explore, or relax in Yosemite’s beauty on your days off

• Sick pay in first year; paid time off thereafter
• Healthcare benefits available within 90 days
• 401K eligible with company match after 1 year
• Regular work schedule with specific days off
• If living in lodge‑owned housing, room & board available for fixed weekly cost

We are looking for an experienced Front Desk Lead with high standards to complete our talented reservations team at the lodge. The Front Desk Lead supports the Front Desk Manager in running and overseeing the Reservations and Front Desk Department. The Lead role is focused first and foremost on providing outstanding service to our guests during the reservations process and at our front desk.

The Lead role includes modeling an exceptionally high standard of service with ‘down home’ warmth and sincerity, creating an energized team, resolving guest issues, training and supporting our front desk specialists, and assisting in administering front desk and reservations programs. The Front Desk Lead is often the key point person on‑site for the department.

The Front Desk Lead works closely with other departments at the lodge in coordinating and executing guest services and lodge operations. The Lead role is 100% hands‑on with guests every day and is ideal for a talented individual who enjoys direct guest contact and a fast‑paced environment with varied responsibilities, and who possesses strong organizational, leadership, and training skills. The Front Desk Lead role, with its exposure across departments, also provides a great platform for further professional development in hospitality management.

You’ll thrive in this role if you:

• Enjoy helping guests and creating a welcoming environment
• Are reliable, detail‑oriented and organized
• Can balance multiple tasks while maintaining exceptional guest service and safety standards
• Work well independently and as part of a supportive team

• Provide our guests with respect, compassion, and the best in service
• Excellent written, verbal, and computer skills
• Assist guest switch requests and/or complaints
• Ability to recognize tasks and delegate them to the appropriate team member/department
• Handle check‑ins/check‑outs and make or provide guest room keys for lost/locked out guest
• Excited about creating a warm family atmosphere for guests and staff while maintaining high standards
• Post charges to the Property Management System (Opera Cloud)
• Handle lost and found items utilizing the established guidelines and procedures
• Complete department/shift checklists and/or reports
• Communicate professionally at all times with all staff and management
• Support team members and interns while fostering a positive work environment
• Work safely, address/report safety issues, and use proper personal protective equipment
• Comply with work shift schedules and break requirements
• Perform other duties as assigned, including additional lodge support as needed

• Hi…