Assistant Manager Front Office

Overview

This key leadership role is responsible for supervising and managing the day-to-day operations of the Front Desk. You will supervise, direct, mentor and manage team members who respond to a wide variety of guest requests, adding personal touches and recommendations with each interaction.

About Everline Resort & Spa

Located in California’s Olympic Valley, Everline Resort & Spa provides a premier mountain getaway to North Lake Tahoe. The resort offers a year-round destination with ski-in/ski-out access to Palisades Tahoe, the third largest ski resort in North America, a championship golf course, relaxing spa treatments and a wide range of recreational activities. Our sophisticated lodge environment perfectly complements its rugged surroundings and reflects the spirit of the region.

Our on-site restaurant options include casual dining at Sandy’s Pub, breakfast cuisine at Cascades, a cozy coffeehouse and marketplace at Bearshine Café, delicious Asian-inspired comfort food at the Iron Road Noodle House, and fine dining at Six Peaks Grille. Additional resort amenities comprise our heated swimming pools open year-round, a 150-foot water slide, scenic hiking and biking trails, fly-fishing and cross-country ski centers, and a private ice-skating rink that is available to guests throughout the winter season.

Everline Resort & Spa takes inspiration from the distinct history and experience of the property and is a nod to the historic rail lines that connected throughout the area.

As a valued member of the Coral Tree team, you'll receive a comprehensive benefits package that includes:

• Discounted Palisades Tahoe Ski Pass;
• food & beverage, retail, and spa discounts;
• free rentals on ski gear, ice skates, nordic skiing, and golf course access;
• discounted rooms at Hyatt and Coral Tree Properties;
• group medical, dental, vision, life, and disability benefits;
• participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement;
• an employee assistance program;
• paid time off/sick time; and
• the opportunity to participate in a 401(k) plan with a company match

• Supervises and manages team of Front Desk Agents. This includes training, mentoring, counseling and scheduling team members. Additionally, provides oversight of other Rooms Departments, such as:
  Guest Services, Concierge, Communications (PBX), etc.
• Supervises the coordination of arrivals, departures and billing requirements with Sales and Catering Department. Less than twenty percent of the time, an Assistant Front Office Manager may also review daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Assures that all financial and credit procedures are followed by Front Desk Agents. Follows up on credit problems with the Front Desk Manager. Reviews cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Less than twenty percent of the time, an Assistant Front Office Manager may also review all paid-outs, rebates, petty cash disbursements and direct billings.
• Responds swiftly and effectively in any hotel emergency or safety situation. Takes action and provides supervision in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees
• Resolves customer complaints from all areas of the hotel, ensuring guest interactions are handled with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Less than twenty percent of the time, an Assistant Front Office Manager may also assist guests with inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Interaction with guests will be in person and by phone.
• Supervises and manages response to all guest requests, ensuring they are responded to in an accurate and timely manner.
• Ensure Front Desk Agents are checking guests in and out in an efficient and friendly manner during peak periods, using the guest’s name whenever possible. Less than twenty percent of the time, an Assistant Front Office Manager may also maintain a presence at the front…