Director of Rooms

• Compensation: USD 130,000 - USD 150,000 - yearly

Inspired by the south of France, and infused with California soul, Auberge du Soleil features wine country’s most luxurious accommodations, spectacular valley views, a Michelin Star Restaurant, and a tranquil wellness retreat reserved exclusively for hotel guests. Nestled within a 33-acre hillside olive grove, the “Inn of the Sun” is celebrated for delivering passionate, intuitive service that embodies gracious Napa Valley hospitality.

The 50 residential-style rooms, suites and private maisons set the stage for romance in the seclusion of the adult-oriented environment. The property is a long-standing member of Relais & Châteaux, an international association of outstanding boutique properties known for their excellence in hospitality and the culinary arts, and the flagship hotel for the Auberge Collection.

The Director of Rooms is a key member of the Executive Leadership Team at Auberge du Soleil, responsible for leading all aspects of the Rooms Division, including Guest Services and Housekeeping, while ensuring an exceptional, highly personalized guest experience reflective of Auberge du Soleil’s Forbes Five-Star standards and distinctive spirit of Napa Valley hospitality.

This leader serves as the steward of the guest journey from pre-arrival through departure, ensuring each touchpoint feels intuitive, warm, anticipatory, and effortlessly executed. The Director of Rooms provides strategic and operational leadership to the Rooms teams, establishing clear standards, developing leaders, driving accountability, and ensuring seamless collaboration across the resort.

With a highly visible presence throughout the property, the Director of Rooms balances exceptional guest care with disciplined operational and financial performance. The role is responsible for rooms-related labor and expense management, productivity, quality assurance, room readiness, guest satisfaction, departmental planning, and the continued development of a high-performing Rooms organization.

Inspired by the highest levels of ultra-luxury hospitality, this position requires a leader who understands that exceptional service is often defined by what happens quietly behind the scenes: thoughtful preparation, attention to detail, genuine recognition, discretion, and anticipating a guest’s needs before they are expressed.

KEY RESPONSIBILITIES

Rooms Division Leadership & Strategy

Provide strategic and operational leadership for all Rooms Division functions, including Guest Services and Housekeeping.

Serve as an active member of the Executive Leadership Team, contributing to resort-wide strategy, operational planning, financial performance, and culture.

Establish clear departmental priorities, performance expectations, service standards, and accountability across the Rooms Division.

Maintain a highly visible leadership presence throughout the resort, regularly engaging with guests and team members and observing the operation firsthand.

Ensure Rooms leadership maintains consistent management coverage appropriate to occupancy, arrivals, departures, VIP activity, and overall resort business levels.

Develop short- and long-term departmental strategies that support Auberge du Soleil’s positioning as one of the world’s leading luxury resorts.

Act as Manager on Duty and provide senior operational leadership as needed.

Guest Experience & Service Excellence

Own the Rooms Division guest journey, ensuring a seamless experience from pre-arrival planning through arrival, stay, and departure.

Champion warm, intuitive, discreet, and highly personalized service, empowering team members to recognize individual preferences and thoughtfully anticipate guest needs.

Ensure guest…