Banquet Captain

Columbia Hospitality Management | voco The Tiger Hotel
Location:
Columbia, Missouri
Reports to:
Banquet Manager

Columbia Hospitality Management is seeking a dependable, guest-focused Banquet Captain to join the team at voco The Tiger Hotel. This hands‑on leadership role assists the Banquet Manager with weddings, meetings, private parties, and other catered events.

The ideal candidate enjoys hospitality, communicates clearly, and can guide a service team while working alongside them to deliver an organized, welcoming guest experience.

• Assist the Banquet Manager with event preparation, setup, service, breakdown, and resetting event spaces.
• Review banquet event orders—written instructions outlining each event’s layout, menu, timing, and special requests—and help ensure those details are followed.
• Lead servers and support staff during assigned events, following the Banquet Manager’s direction.
• Conduct pre‑event briefings and communicate staff assignments, service expectations, timelines, and guest needs.
• Coordinate with the kitchen, bartenders, and events team to support timely food and beverage service.
• Check room layouts, tables, linens, place settings, service stations, and equipment before guests arrive.
• Work alongside staff to serve food and beverages, clear tables, replenish supplies, and maintain clean event spaces.
• Respond professionally to guest requests and bring concerns, event changes, or service problems to the Banquet Manager promptly.
• Help train banquet staff on setup standards, steps of service, food handling, sanitation, and responsible alcohol service.
• Follow hotel policies for Toast transactions and event charges when applicable.
• Assist with tracking banquet supplies, reporting equipment problems, and communicating staffing or inventory needs.
• Complete assigned closing duties and provide the Banquet Manager with a clear event handoff.

• Previous banquet, catering, restaurant, or hotel food‑service experience.
• Experience leading a team or serving as a shift lead preferred.
• Strong communication, organization, and guest‑service skills.
• Ability to follow event instructions, manage changing priorities, and remain calm during busy service.
• A dependable, professional approach and willingness to help wherever needed.
• Ability to perform event setup and service duties, including extended standing, walking, carrying trays, and moving event equipment, with reasonable accommodation.
• Availability for a variable event schedule, including evenings, weekends, and holidays.
• Willingness to complete required food‑safety and alcohol‑service training.