Managed Services Security Analyst

The Managed Service Security Analyst is responsible for monitoring, detecting, and responding to security incidents to protect client environments. This role involves the identification of vulnerabilities, analyzing security risks, responding to security operations service tickets, and implementing protective measures. The Security Analyst will also assist with security audits, incident response, compliance-related activities and projects, and ensuring that all security services meet established performance and security standards.

• Client Support: Provide security-related support to clients, addressing concerns, incidents, and queries in a timely manner.
• Security Monitoring: Perform continuous security monitoring of client systems, networks, and applications for malicious activities or security breaches.
• Incident Response: Respond to security incidents, conduct investigations, containment, and remediation efforts to mitigate risks and protect client environments.
• Vulnerability Management: Identify, assess, and prioritize vulnerabilities in client systems, recommending and implementing mitigation strategies.
• Threat Intelligence: Utilize threat intelligence tools to identify potential risks and provide proactive defense recommendations.
• Compliance Support: Ensure client systems adhere to regulatory and compliance standards (e.g., PII, HIPAA, PCI-DSS) as required.
• Security Audits: Assist with internal and external security audits, including the preparation and maintenance of audit documentation.
• Documentation: Maintain detailed records of security incidents, operational tasks, and system configurations in accordance with best practices.

• Education: Bachelor's degree in information technology, Computer Science, a related field, or additional years of relevant job experience.
• Experience: Minimum of 1 year of experience in an IT security or service role, preferably in a managed services environment.
• Certifications: Relevant certifications such as CASP+, CISSP, CEH, CompTIA Security+, or equivalent are preferred.
• Skills:
  • Strong understanding of security frameworks (e.g., NIST, ISO 27001).
  • Experience with security information and event management (SIEM) tools.
  • Excellent analytical and problem-solving abilities.
  • Strong communication and interpersonal skills for client-facing interactions.
  • Ability to manage multiple security incidents and tasks simultaneously.