Activation Manager

Location: Wright City

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Direct message the job poster from Gateway Fiber

Gateway Fiber is seeking an outstanding individual to fill the role of Activation Manager. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.

Gateway’s Beliefs About People:

Gateway believes that people want to know they are cared for both professionally and personally  need a clear vision for where the company is going and how we can contribute to it. At Gateway, we lookout for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision.

We strive for a transparent environment where information is readily shared, and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.

Expected Outcomes and Requirements:

The Activation Manager is responsible for leading and optimizing the activation process from the moment a customer order is received through to the scheduling of installation. This role oversees order validation, workflow coordination, communication readiness, and scheduling to ensure timely and accurate service activation. The ideal candidate combines operational expertise, cross-functional leadership, and a customer-first mindset to deliver a seamless and efficient start to every installation.

Here's how you can contribute:

• Lead the activation lifecycle from order receipt through scheduling and readiness for installation.
• Ensure orders are processed accurately and routed appropriately through internal systems.
• Identify and resolve issues that prevent timely scheduling or impact activation readiness.
• Manage a team responsible for order review, scheduling, and dispatching field technicians.
• Provide coaching, support, and performance oversight to ensure team efficiency and accuracy.
• Establish clear roles, KPIs, and daily workflows aligned to activation goals.
• Work closely with Sales, Customer Service, Field Operations, and Engineering when necessary to coordinate activation activities.
• Ensure that all activation dependencies—such as mainline construction, site surveys, drop completions, and inside wiring—are addressed.
• Escalate issues and facilitate cross-departmental resolution as needed.
• Oversee installation scheduling, balancing technician capacity and customer availability.
• Coordinate with Field Operations and Dispatch to manage routing, rescheduling, and daily capacity planning including engineering & service call needs.
• Develop and maintain reporting on order-to-install timelines, backlog, and activation metrics.
• Identify trends, bottlenecks, and process gaps to implement improvements.

The successful candidate will bring the following to the table:

• High school diploma or equivalent required; bachelor's degree in business or a related field preferred.
• Proven ability to lead and motivate support teams in a high-volume, fast-paced environment.
• Exceptional communication skills, with the ability to translate complex technical issues into clear, customer-friendly language.
• Strong analytical and troubleshooting abilities, paired with a proactive, solutions-focused mindset.
• Proficiency in ticketing systems and Microsoft Office Suite (especially Excel and reporting tools).

Seniority level

• Seniority level
  
  Mid-Senior level

Employment type

• Employment type
  
  Full-time

Job function

• Job function
  
  Project Management
• Industries Technology, Information and Internet

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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