POS Senior Business Analyst

Overview

Summary - Role required to support the P@S function within Delivery at Scale and work as the business analyst/ scrum master for our smart deploy applications for both Pega and Fluxx, managing coordinating and prioritizing development backlogs.

• Subject Matter Expertise: SME in both Pega and Fluxx platforms, including GEN Smart Deploy applications. Provide technical and application-level guidance to implementation teams as well as application users and stakeholders.
• Technical Oversight and Planning:
  Oversee technical implementation and ensure alignment with the application roadmap, including backlog maintenance, prioritization, and scheduling. Conduct feasibility assessments for new opportunities and define high-level implementation estimates.
• Collaboration and Stakeholder Engagement:
  Act as a liaison between product engineers, implementation teams, and business users to align priorities and objectives. Facilitate workshops with GEN T/PgMs to define workflows, identify opportunities for improvement, and ensure technical feasibility within the Google ecosystem and tooling landscape.
• Delivery and Process Management:
  Manage end-to-end delivery lifecycle:
  Sprint planning, development, quality assurance (QA), user acceptance testing (UAT), and production releases. Monitor, prioritize, and route production support queues. Coordinate break-fix management, including writing, deploying, and reviewing code. Maintain delivery schedules and provide status reporting to stakeholders.
• Training, Documentation, and User Adoption:
  Create and continuously update comprehensive training materials, user guides, and onboarding documentation for both Pega and Fluxx applications. Drive user adoption by conducting workshops and training sessions tailored to diverse user groups, ensuring both the applications and platforms are utilized to their fullest potential. Develop strategies to extend platform and application reach, advocating for their integration into broader organizational processes.
• Continuous Improvement and Data-Driven Enhancements:
  Collaborate with business users to define success metrics and oversee the implementation of dashboards and reporting tools, enabling data-driven decision-making and application improvements. Partner with stakeholders to analyze performance metrics, identify trends, and recommend enhancements to improve system efficiency, user satisfaction, and ROI. Proactively identify opportunities for process automation and optimization, ensuring alignment with organizational goals and user needs.