Functional Consultant – Microsoft Dynamics 365

Infomate is a fully owned subsidiary of John Keells Holdings, a pioneer in shared services and a leading Business Process Management Company offering Finance & Accounting, Back Office, Customer Support, HRO and Payroll services in both local and global context.

Join our team for an exciting opportunity and reach greater heights.

• Take ownership of the technical workflows underpinning Microsoft Dynamics 365 CRM, FSM (Field service Management) and ERP systems.
• Execute system updates, configuration changes, and workflow modifications across Microsoft CRM, FSM (Field service Management) and ERP platforms without reliance on external developers.
• Support the onboarding and offboarding process by configuring user accounts, permissions, and access rights within Dynamics 365 and Capital systems.
• Reassign organisation units within the applications to align with changing business requirements, ensuring proper hierarchy and structure.
• Collaborate with end users to adjust views and personalise interfaces within Dynamics 365 and Capital, enhancing user experience and optimising productivity.
• Assist in reassigning reporting lines and updating organisational charts within the systems, reflecting changes in personnel and management.
• Manage and resolve support tickets promptly and efficiently, providing technical guidance, troubleshooting steps, and resolutions to users’ application-related problems.
• Conduct thorough investigations of reported issues, analyse data, identify root causes, and propose appropriate solutions or workarounds
• Work closely with the Operations team to escalate complex technical issues and coordinate efforts for timely resolution
• Document support requests, troubleshooting steps, resolutions, and best practices to build a comprehensive knowledge base for future reference
• Actively participate in upskilling initiatives to enhance your knowledge of Dynamics 365, Capital, and other relevant business applications.
• Focus on implementing and improving documentation practices to ensure accurate and accessible resources for application support.
• Managing data collection, performing quality checks, and building Power BI dashboards
• Maintaining accurate asset registers and coordinating with the Managed Service Provider

• Experience in Microsoft Dynamics 365 is a Mandatory Requirement
• Previous experience in IT support, preferably in a technical support help desk or application support role.
• Advanced understanding of business applications and their functionalities (Familiarity with Microsoft Dynamics modules such as CRM and Business Central is essential)
• Strong analytical and problem-solving skills, with the ability to investigate and resolve application-related issues efficiently.
• Excellent communication skills, both written and verbal, to provide clear and concise technical guidance to end users.
• Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment.
• Willingness to learn and develop skills in business application support, including Dynamics 365 and Capital.
• Completed a Bachelor’s Degree or Master’s Degree in IT
• Completed or Following a Professional Qualification in CPA /ACCA /CIMA /CMA /AAT /CA will be an added advantage

If you are an enthusiastic individual passionate about reaching the greatest heights in the field of IT, then this is your opportunity. Share us your resume now.