Job Description & How to Apply Below
Location: O'Fallon
Job Description
Site reliability engineering(SRE) Operations job at Re Focus LLC. O Fallon, MO.
Roles/responsibilities- Incident Resolution - Review and resolve the Incidents arising from
- Operation Command Center Alerts
- Alerts from Enterprise Monitoring Operations (EM Operations).
- OMNIBUS and Splunk Alerts
- Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window
- Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues
- Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams.
- Traffic Routing perform traffic routing in support of infrastructure maintenance
- Perform Root Cause Analysis in detail for High severity Incidents and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
- Supporting the UAT testing by the Product team and Regional customer support team.
- Configuring application/artifacts and supporting the new customer onboarding to the platform
- Raise new change tickets and arrange for approvals, including CAB approvals
- Review and approve change tickets.
- Work with customers on ad-hoc queries
- Work with Development / Testing team for defect analysis (with Production simulated data)
- Build automation scripts that reduce the number of Incidents and/or improves processes followed
- Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
- Participate / Initiate in War Room calls that impacts application availability or has a customer impact
- Willing to work on shifts (Morning & Afternoon shifts) & Weekend support
- Unix Shell Scripting, SQL
- Troubleshooting using logs, Splunk / Dynatrace
- ITSM Incident, Change and Problem Management
- L2 Support experience is a must
- Snowflake
- PCF Cloud knowledge
- CI/CD, Jenkins, Git & Maven
- Remedy Ticketing Tool
- Rally (For Story and Bug Tracking)
- Splunk and Dynatrace for Monitoring
- WinSCP (file movement/ validation)
- Cyber Ark/Putty
- Toad Querying Tool for DB
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