Clinical Application Specialist - PET Modality

Clinical Application Specialist - PET Modality

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As a Clinical Applications Specialist (CAS) supporting the GE Healthcare imaging applications team, you will deliver clinical, technical and operational expertise by providing excellent adult education and training supporting the PET modality. As a clinical expert, you will be responsible for enhancing the customer experience by utilizing Customer Learning Journey wing to wing training process and implementing your modality subject matter expertise to level up customer’s education and training solutions.

Must provide expertise in analyzing technical learning needs for the services function and deliver training solutions which impacts quality training for customers. Must be willing to travel 90% of the time for the role.

• Develop product, clinical, and software knowledge, skills, and competence within the PET modality.
• Correlate theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from GE Healthcare equipment.
• Provide pre-sale product clinical evaluations and/or educational sessions to potential customers. In partnership with customers, develop and administer clinical training to end-user personnel aligned with the sales order agreement (SOA) to deliver excellent clinical education and achieve high Net Promoter Scores (NPS).
• Collaborate and coordinate delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions.
• Drive realization of revenue through on-site or remote clinical education delivery. Produce comprehensive, consistent and timely completion of documentation requirements pre through post training.
• Provide ongoing post-installation training and support as needed over the lifecycle of the product.
• Maintain customer relationships through proactive touches and communicate all relevant product or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issues.
• Work with associated teams to create, manage, coordinate and deliver training to internal and external partners and customers.
• Broaden knowledge of clinical and technical skill set to execute solid training strategy; may include support roles with specialized technical field knowledge while continuing to acquire higher level knowledge and skills.
• Understand key business drivers and work effectively in a virtual team environment.
• May have some autonomy to make decisions within a defined framework; resolves issues requiring clinical and technical knowledge and judgment within established procedures. Consults more senior team members for issues outside defined instructions/parameters.
• This is a customer-facing role requiring good interpersonal and communication skills with strong customer relationships; serves as the professional PET Clinical Application Specialist to customers by explaining clinical and complex technical information to clinical staff, radiologists, physicians, physicists, facility managers, and leadership.

• Minimum 3 years of imaging experience with at least 3 years of PET modality experience
• ARRT or equivalent specific NM or PET modality certification
• Comfortable in a clinical/patient environment
• Required to travel extensively 90+% (4-5 days per week including overnights and some weekends) within US and Canada (USCAN)
• Proficient use of software applications (Windows Outlook, Word, PowerPoint, Excel) and navigating other computer/web-based tools
• Ability to learn specialized industry-specific software and provide digital education and training solutions
• Must register with one or more vendor credentialing services by various customer hospitals (including immunization proof and drug testing/screening)
• Experience or knowledge in Services & Services Learning Delivery; education level comparable to a Bachelor’s degree (or high school diploma with relevant experience)
• For USA:
  Bachelor’s degree or equivalent experience as noted

• 10+ years clinical experience
• 5+ years experience with GE NM and PET modality
• Strong verbal communication and ability to convey complex clinical content clearly
• Strong teaching and presentation skills
• Strong organizational skills; ability to multi-task in a dynamic environment
• Strategic thinking and ability to contribute to innovation in clinical education
• Self-confident, service-oriented, flexible and a team player with strong interpersonal skills

We expect all employees to live and breathe our behaviors: act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition with salary, benefits, and career opportunities in a global…