Customer Engineering-VCF Networking-Engineer Level 4

Location: California

Customer Engineering-VCF Networking-Engineer Level 4 page is loaded## Customer Engineering-VCF Networking-Engineer Level 4locations:
USA-CA - Promontory Dtime type:
Full time posted on:
Posted Yesterday job requisition :
R024464
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* Job Description:

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* Job Description:

The VMware Cloud Foundation (VCF) Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.  With our flagship product VMware NSX, and our industry-leading technologies including vSAN, vSphere and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud.

Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few of the benefits from having a private cloud infrastructure powered by VMware Cloud Foundation.

Together, our bold group of technology professionals with diverse backgrounds – spanning engineering, products, marketing, partners, professional services, and global support services – is focusing on what can be best for the largest enterprises, governments, financial services, healthcare, manufacturing and educational institutions of the world

As a member of  Customer engineering team - Level 4 engineer, you will undergo a substantial skills development & learning program and expand your VMware virtualization technologies in order to help our customers troubleshoot, understand, and overcome challenges in their IT infrastructure.  Post the product training, first steps in this role will be to upskill on our customer escalation processes and VCF-NSX product and to understand how we work as part of a global team.  

Once achieved, you will begin to troubleshoot customer issues with the support of tenured engineers through the knowledge you have gained. You will quickly learn to troubleshoot and handle customer support requests individually and use your experience + new skills gained to bring benefit to others in the team.

As well as assisting others, you will work on escalated customer issues where expertise with product, and overall ownership is required.  Supporting our most strategic customers will be a priority.  Engagement with account teams and managers will be required to deliver world class technical support.

You will engage regularly with the engineering team(s) in order to bring value to customers, and to resolve politically and technically escalated issues.  Throughout this time, and your career at VMware by Broadcom, you will be able to develop through training, learning tools, research time and training days.  You will keep in mind at all times where written content can be delivered via KB and or TOI to enhance troubleshooting and problem-solving capabilities of your team(s) and or customers.  

Environment permitting, there may be a requirement to visit customer premises or engage virtually in order to carry out troubleshooting, and or environment reviews.  If you are someone who embraces new technology, enjoys continuous learning, and desires a collaborative work environment, we encourage you to explore this opportunity with Broadcom.

As a Customer Engineering Engineer in the VCF Division, you will be responsible for resolving customer technical issues, supporting the engineering development team and the support operation. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges and enjoys supporting colleagues.
To be successful in this role, you will:

Have 12+ years of Industry working experience in Network troubleshooting and Support.  Bachelors degree preferred or equivalent years of experience in lieu of a degree may be considered.  Hold excellent communication skills and account management/customer engagement experience.  Be fluent in spoken and written English…