Manager of Crisis Management and IT Disaster Recovery

We are seeking an experienced Manager of Crisis Management and IT Disaster Recovery to lead and evolve Mongo

DB’s programs for managing crises and recovering critical IT systems during major incidents. This role is vital to safeguarding Mongo

DB’s IT infrastructure, ensuring service resilience, and protecting customer trust and business operations during unexpected disruptions.

As the Manager of Crisis Management & IT Disaster Recovery, you will lead efforts to ensure Mongo

DB’s ability to respond to IT and product disruptions, maintaining high availability and reliability. Partnering with IT, engineering, security, product, legal, and executive teams, you will implement centralized strategies that align with Mongo

DB’s mission. You will also drive clear, effective communication during crises to ensure transparency and maintain customer trust.

This role can be based remotely in the United States region.

• Design, implement, and lead Mongo
  
  DB’s enterprise-wide crisis management program, addressing incidents that impact the company, including IT outages, system failures, cybersecurity events, and other operational disruptions
• Develop and maintain clear protocols for identifying, escalating, and resolving crises efficiently to protect business operations, customer trust, and company-wide resilience
• Collaborate with cross-functional teams across all departments—including IT, security, engineering, operations, product, and legal—to ensure contingency plans align with organizational priorities and service-level agreements

• Develop and execute Mongo
  
  DB’s IT disaster recovery frameworks to restore critical infrastructure, services, and applications in alignment with recovery time objectives (RTOs) and recovery point objectives (RPOs)
  Continuously assess and refine disaster recovery readiness through simulations and tests to validate system robustness and recovery protocols
• Optimize Mongo
  
  DB’s disaster recovery capabilities, focusing on aspects such as tooling redundancy, provisioning/deprovisioning processes, SaaS vendor dependencies, and other infrastructure immaturity concerns
• Collaborate with the engineering and IT teams to ensure seamless integration of recovery strategies into multi-cloud infrastructures

• Establish detailed, scalable policies and frameworks for IT disaster recovery and crisis management readiness
• Ensure Mongo
  
  DB’s practices adhere to compliance standards such as ISO 22301, NIST, and SOC 2, while maintaining preparedness for audits and regulatory reviews
• Centralize ownership of IT disaster recovery planning within the organization to enhance accountability and consistency across departments

• Partner with Mongo
  
  DB’s TT&E (Testing, Training, and Exercise) Manager to ensure IT disaster recovery and crisis management plans are integrated into organization-wide training and simulation efforts
• Provide subject matter expertise tailored to IT-specific scenarios to complement existing training programs
• Collaborate on mock tests and exercises to validate preparedness and fine-tune response plans, ensuring Mongo
  
  DB’s workforce remains aligned and equipped to handle potential IT crises

• Bachelor’s degree in IT Management, Information Systems, Cybersecurity, or a related field (Advanced degree preferred or certifications such as CBCP, CISM, CISSP)
• 8+ years’ experience managing IT disaster recovery and crisis management programs in enterprise-scale technology, SaaS, or cloud-focused environments
• Proven track record of leading incident and crisis response efforts, including managing large-scale disruptions while minimizing business impact
• Expertise in designing and implementing IT disaster recovery strategies across multi-cloud platforms (AWS, Google Cloud, Microsoft Azure)
• A Deep understanding of IT operations, infrastructure management, provisioning/deprovisioning processes, and disaster recovery methodologies
• Familiarity with compliance frameworks like ISO 22301, SOC 2, and NIST, with demonstrated success in audits and organizational certifications
• Strong leadership…