IT Technician

About the position (OVERVIEW)

Hiring immediately for an IT Help Desk Technician. The role provides technical assistance and support to internal users regarding computer systems, software, and hardware issues. You will diagnose, troubleshoot, and resolve problems, helping to maintain IT systems and provide training and support to users. This position works closely with the IT Specialist and may also assist with bus technology as assigned.

• Competitive compensation $60,000 to $65,000/year
• Vacation: minimum of two (2) weeks
• Sick days: 8 days
• Holidays: 12 days (9 standard and 3 floating)
• 401(k) retirement plan
• Medical, dental and vision coverage
• Life insurance
• Short‑term disability
• Voluntary long‑term disability

• Provide first-line support and technical assistance to users via phone, email, or in person.
• Diagnose and troubleshoot software, hardware, and network issues promptly and effectively.
• Escalate unresolved issues to the appropriate IT personnel or external vendors.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Perform routine maintenance tasks, such as updates, patches, and system backups.
• Create and update technical documentation, user guides, and knowledge‑base articles.
• Assist in the deployment and rollout of new hardware and software solutions.
• Maintain and update local asset inventory.
• Conduct training sessions and workshops to educate users on IT best practices and procedures.
• Collaborate with other IT team members to improve processes and procedures.
• Stay informed about emerging technologies and industry trends to enhance technical skills and knowledge.

• Proven experience in a technical support role, preferably in an IT help‑desk environment.
• Available to be on call 24/7 (including holidays) for emergency situations.
• Ability to write system documentation for new and existing programs.
• Capability to coordinate and manage system‑wide computer interfaces.
• Strong prioritization skills in fast‑paced environments.
• Willingness to learn new applications and provide support.
• Experience with wireless technologies (phone and tablets) and LAN phone technology.
• Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
• Proficiency in troubleshooting common technical issues and delivering timely resolutions.
• Excellent communication and interpersonal skills with a customer‑focused approach.
• Ability to manage multiple tasks and deadlines.
• Strong analytical and problem‑solving skills with attention to detail.
• Experience with remote support tools and ticketing systems.
• IT certifications (e.g., Network+, CompTIA A+, Microsoft Certified Professional) are a plus.
• Knowledge of networking concepts and protocols is desirable.

• 90% of work is conducted indoors in air‑conditioned or well‑ventilated facilities.
• 10% of work is outdoors on buses, vehicles, or in the bus yard.
• Long periods of sitting, typing, or looking at a computer screen.
• Must be able to lift up to 50 pounds.

• Submit to drug testing and a background check.
• Eligibility to work in the United States without requiring sponsorship now or in the future.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other legally protected status.

Transdev maintains a drug‑free workplace. Applicants must successfully pass a pre‑employment drug screen and background check.