Audio Visual Technician; On Call

AUDIO VISUAL TECHNICIAN (ON CALL)

Location:

Pfizer - 875 Chesterfield Parkway West, Chesterfield, MO 63017 (online applications only).

Schedule:

On call; hours and days may vary. Pay: $25.00 - $40.00 per hour.

Internal employee referral bonus available.

Ensures all audio visual requirements requested by clients are met, interfaces with various AV, communication, and presentation technologies, and maintains positive customer relationships.

• Reviews customer and meeting planner requests from the reservation system and provides equipment and assistance at required times and places.
• Gathers information from email and phone communications and distributes it to the assigned contact.
• Provides problem escalation support and issue resolution, following up on service challenges and working with the manager for corrective action.
• Provides technical assistance for all meetings and events that require tech services.
• Follows SOPs for audio‑visual support as provided by the AV Manager and Director of Technology and Operations.
• Performs weekly preventative maintenance room sweeps and reports sweep information through the database.
• Changes data projectors, lamps, and cabling pieces for integrated systems throughout the portfolio.
• Reviews equipment operation with customers and ensures their comfort with usage.
• Assists with operation of equipment and solves problems when customers are unsure of requirements.
• Educates staff and customers on basics of all AV equipment in the facility.
• Maintains metrics for room equipment inventory and repairs/replacements in conference rooms.
• Communicates with co‑workers and service partners to share updated information.
• Assists with conference room set‑ups, break‑downs, and other areas where assistance is needed.
• Keeps A/V storerooms organized and well managed.
• Performs other duties as assigned.

• Minimum of one year supporting audio‑visual for events (2–3 years of experience required).
• Proficient computer skills and knowledge of office technology/equipment.
• Excellent written and verbal communication skills.

Full‑time and part‑time positions offer benefits such as retirement plans, health and wellness programs, discount marketplace, pet insurance, and voluntary benefits. Full‑time positions also include medical, dental, vision, life insurance, disability insurance, commuter benefits, employee assistance program, and flexible spending accounts.

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on abilities, achievements, and experience without regard to protected classifications. Qualified candidates must be able to perform the essential functions of this position with or without reasonable accommodation.