Desk Manager

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are responsible for managing the team's workload, setting priorities, and ensuring that service levels are met.

• Manage the team's workload and ensure timely delivery of service
• Monitor service desk team members' duties to ensure prompt attendance to client inquiries
• Address training needs and develop training plans for team members
• Conduct team meetings to review performance, discuss issues, and provide guidance
• Manage customer escalations and ensure they're handled professionally
• Keep service desk procedures documented and up-to-date

• Showcase good interpersonal skills for customer relations
• Ability to work under pressure
• Good leadership skills
• Knowledge of service desk systems and IT tools
• Good judgment in handling serious customer problems

If you meet these requirements and are interested in this exciting opportunity, please submit your application with your resume and cover letter.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Internet Publishing

Note:

The job posting appears active, with recent updates within the last few weeks.