Associate IT Technologist

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Job Summary

We are seeking a reliable, self-motivated

Job Summary

We are seeking a reliable, self-motivated Technical Support Specialist to join our IT helpdesk team during the third shift. This role is ideal for someone who excels in an independent work environment and is comfortable providing off-hours support without direct supervision. Strong troubleshooting skills and a calm, professional demeanor are essential, as you’ll be supporting end-users during non-business hours.



Key Responsibilities

• Manage and maintain Active Directory, including user account administration and password resets
• Administer Microsoft Windows Server environments and ensure system reliability
• Provide Level 1 and Level 2 helpdesk support, focusing on user access issues
• Develop, document, and configure system specifications in line with architectural standards
• Monitor and evaluate system performance, identifying and resolving functionality or performance issues
• Ensure hardware/software compatibility and maintain system security compliance
• Participate in planning and deploying system updates, patches, and configurations
• Maintain system documentation and support logs
• Liaise with vendors or other business functions when necessary

• Education:
  
  High School Diploma or equivalent required
• Experience:
  
  Minimum of 2 years in a similar IT support or system administration role
• Proficient in Active Directory and Windows Server environments
• Strong communication and problem-solving skills
• Ability to work independently and maintain focus during night shifts
• Basic understanding of system architecture, capacity planning, and performance optimization

• Experience with system compliance standards (security, performance, etc.)
• Familiarity with helpdesk ticketing systems
• Ability to create clear, accurate technical documentation
• Exposure to scripting or automation for basic system maintenance tasks

• Quiet, focused work environment during off-hours (11PM - 7AM Sun thru Thurs)
• Opportunity to work with a collaborative and dedicated IT team
• Gain hands-on experience with enterprise-level infrastructure

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function
  
  Information Technology
• Industries
  
  IT Services and IT Consulting

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