Information Technology Support Technician

IT Support Technician – Santa Monica, CA

Infillion is a leading digital media technology company that builds modular solutions for advertisers, including ads and creative, audience targeting, measurement, and campaign management. We own and operate brands such as Media Math, TrueX, Gimbal, InStadium, and Analytiks.ai and have been recognized as one of Fast Company’s Most Innovative Companies of 2024.

We are looking for an experienced IT Support Technician to provide technology support across our offices (Los Angeles, New York, Chicago, Seattle, and Ohio) and remote workforce. The role requires a 3:1 macOS‑to‑Windows environment and a SOC 2‑compliant, cloud‑first culture. The ideal candidate thrives in a fast‑paced environment, has excellent troubleshooting skills, and is comfortable operating within a compliance‑heavy setting.

• Provide in‑office and remote support for macOS and Windows devices
• Troubleshoot and maintain laptops, networking, AV/office equipment, and peripherals
• Manage employee onboarding/offboarding, including provisioning hardware, SaaS access, and training
• Manage identity and access with Okta (primary SSO), Google Workspace, and Active Directory; experience with One Login or Jump Cloud is a plus
• Deploy and manage devices with Mosyle (macOS) and Jump Cloud (Windows); experience with Intune or Jamf is highly transferable
• Support collaboration platforms:
  Slack, Zoom, Asana, Atlassian (Jira/Confluence), Adobe Creative Suite, Dropbox
• Maintain accurate asset inventory and assist with SOC 2 compliance (documentation, access reviews, audits)
• Create and maintain IT knowledge base articles and user guides
• Partner with Security, Legal, and Dev Ops teams to ensure systems meet compliance and security best practices

• Bachelor’s Degree in Computer Science, Information Systems, or equivalent professional experience
• 3+ years of IT support experience in a corporate environment
• Experience supporting IT operations in SOC 2 or other compliance‑heavy environments
• Background in SaaS‑heavy organizations (ad tech, media, or startup environments preferred)
• Strong expertise in macOS and Windows troubleshooting, imaging, and lifecycle management
• Experience with modern MDM platforms:
  Mosyle (macOS) and Jump Cloud (Windows);
  Intune, Jamf, or similar tools are a plus
• Okta SSO administration (identity lifecycle, MFA, provisioning); experience with One Login or Jump Cloud is welcome
• Google Workspace and Microsoft 365 administration
• Active Directory (Azure AD and on‑prem)
• Ticketing systems:
  Fresh service, Jira Service Desk, or similar
• Familiarity with endpoint security tools (e.g., Crowd Strike)
• Strong communication, documentation, and interpersonal skills; capable of supporting executives as well as general staff
• Well‑organized, detail‑oriented, proactive, and self‑motivated; thrives in a fast‑paced, dynamic environment

• Base salary $70,000 – $90,000
• 100% company‑paid health, dental, and vision coverage for you and your dependents, plus life insurance and disability coverage
• Unlimited paid time off – we trust your discretion
• Profit sharing, bonuses, and equity opportunities
• 401(k) plan with company match
• Cell phone reimbursement
• Inclusive and diverse workplace; equal opportunity employer

Infillion is an equal‑opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. We are committed to an inclusive and diverse work environment.

Associate

Full‑time

Information Technology

Advertising Services