Operations Coordinator

This range is provided by Aditi Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$35.00/hr – $38.00/hr

• Respond to user inquiries with high quality, speed, empathy and accuracy ensuring a positive experience for our users
• Communicate and collaborate cross-functionally to lead issue resolution across teams, troubleshooting quickly and effectively to drive timely resolution
• Develop a deep understanding of the support experience for users, resolving inbound product/policy questions and issues, and providing expert guidance to internal stakeholders
• Investigate escalations from internal stakeholders and lead them to resolution
• Make informed recommendations to improve user experience with Company’s products, supporting workflows, and address areas for product support optimizations
• Identify trends, develop solutions and implement new processes to optimize team workflows, streamline operations and enhance user experience
• Proactively investigate, troubleshoot, and resolve sensitive escalations
• Develop strong cross‑functional partnerships with policy, legal, engineering, data science, product management and other operational teams at Facebook to implement optimal solutions

• At least two years of experience in operations, customer support, technical support, or account and partner management. Experience working globally is preferred.
• Excellent written and verbal communication skills. Demonstrated success within a customer service role.
• Skilled at resolving complex issues, ambiguous situations, and a proven ability to deliver timely and effective solutions.

• 2+ years of experience in operations, customer support, technical support, or account/partner management
• Expertise in issue resolution: skilled in navigating and resolving complex tickets, with a strong track record of delivering timely and effective solutions.
• Adept at navigating complex and ambiguous situations
• Excellent written and verbal communication skills
• Strong attention to detail
• Proactiveness, adaptability, learning mindset
• Fluency in English in a business environment

Seniority level:
Entry level.

Employment type:

Contract. Job function:
Management and Manufacturing. Industries: IT Services and IT Consulting.