Systems Administrator - ServiceNow

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The Service Now System Administrator is responsible for the day-to-day configuration, maintenance, and support of the Service Now platform. This role plays a key part in ensuring platform stability, performance, and usability while supporting our Federal environment and processes, managing user access, and participating in basic development tasks. The administrator will also assist in platform enhancements, participate in story planning, and support on-call operations as needed.

• Manage user accounts, groups, roles, and access control (ACLs).
• Support data integrity by establishing controls, automations, and monitoring to keep information accurate and consistent.
• Monitor system performance and proactively address potential health issues.
• Manage and maintain MID Servers, including installation, configuration, upgrades, and ongoing health monitoring.

• Bachelor’s degree (preferred); equivalent combination of education, training, and experience may be considered
• A minimum of 2-4 years of experience supporting and administering the Service Now platform
• Service Now Certified System Administrator (required)
• ITIL® Foundation Certification (required)
• Strong understanding of standard processes, Service Now architecture, and platform capabilities
• Experience configuring core Service Now components (e.g., business rules, UI policies, ACLs)
• Ability to troubleshoot system issues and coordinate with internal teams or vendors to resolve them
• Basic understanding of scripting (JavaScript), integrations, and development lifecycle within Service Now
• Excellent communication, documentation, and collaboration skills
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Willingness to participate in on-call rotations as needed
• Troubleshoot MID Server connectivity issues and support integrations that rely on MID Servers.

• Configure forms, fields, tables, UI policies, business rules, notifications, and workflows.
• Maintain Service Catalog items, Request Workflows / Flows.
• Support developers by configuring and testing new features, integrations, and applications.

• Provide for Service Now-related incidents and requests.
• Troubleshoot and resolve technical issues in a timely manner.
• Support Change Management processes and maintain compliance with ITSM best practices.

• Schedule and support platform upgrades and patches by testing functionality, resolving conflicts, and coordinating with stakeholders.
• Ensure all customizations are documented and compatible with future releases.

• Ensure adherence to Service Now best practices and organizational standards.
• Maintain documentation of configurations, processes, and procedures.
• Provide user training and support for Service Now capabilities.
• US Citizenship required for our Federal environment.

Salary: $59,200.00 to $74,000.00 annually.

• Health and Wellbeing:
  Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits:
  
  Competitive pay, Profit Sharing, 401(k) Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks:
  Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email

Mid-Senior level

Full-time

Information Technology

IT Services and IT Consulting

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