Business Analyst​/Application Analyst - Oracle

Position: Business Analyst / Application Analyst - Oracle
Location: California

Business Analyst / Application Analyst - Oracle

Headquartered in North Hollywood, CA, Bobrick is a global leader in stainless steel commercial washroom accessories with more than 100 years of innovation. Founded in 1906, Bobrick pioneered the world's first lavatory‑mounted soap dispenser and has grown into a mid‑sized, privately owned enterprise with trusted brands like Koala Kare. Today, Bobrick operates eight manufacturing facilities across the U.S., Canada, the U.K., and India, serving customers in over 125 countries worldwide.

Job Summary

Bobrick is seeking a detail‑oriented and process‑driven Business / Application Analyst to support warehouse, transportation, and logistics operations through efficient use of enterprise applications. This role provides functional support, troubleshooting, configuration assistance, documentation, and analysis for systems supporting distribution center and supply chain workflows.

The ideal candidate brings operational experience in warehousing or logistics, along with strong analytical skills and an interest in growing into a subject matter expert for enterprise applications.

Role‑Specific Responsibilities – Oracle Systems System Support & Operational Troubleshooting

• Provide day‑to‑day functional support for Oracle Warehouse Management System (WMS) and Oracle Transportation Management (OTM).
• Troubleshoot issues related to configuration, workflows, transactions, and system behavior.
• Investigate integration failures involving WMS/OTM, including incomplete or failed order, shipment, inventory, and transportation transactions.
• Perform root cause analysis to identify upstream, mapping, data, or functional issues, and coordinate resolution with IT teams, vendors, and operational stakeholders.
• Partner with warehouse and logistics teams to ensure system functionality aligns with operational workflows.

Configuration & Functional Setup

• Assist with configuration of rules, workflows, user roles, and operational parameters.
• Document system behavior, configuration changes, and operational impacts.
• Process Alignment & Operational Expertise
• Support warehouse and transportation processes (receiving, picking, shipping, inventory movement, routing, carrier management, etc.).
• Identify opportunities to improve operational efficiency using WMS/OTM capabilities.

Testing & Release Preparation

• Execute functional and regression testing during patches, upgrades, and configuration changes.
• Validate transactional flows across inventory, orders, shipments, and transportation scenarios.

Data Analysis & Exception Resolution

• Investigate and resolve data discrepancies or failed transactions within Oracle WMS/OTM.
• Perform root cause analysis and document corrective actions.
• User Support, Training & Documentation
• Provide user support and assist users with WMS/OTM workflows.
• Develop and deliver system‑specific training materials and job aids.

General Responsibilities Business Process & Requirements Management

• Partner with functional leaders to analyze, document, and improve business processes.
• Elicit and document business requirements through interviews, workshops, and workflow analysis.
• Translate business needs into clear functional and technical requirements.
• Maintain a backlog of improvement opportunities, prioritizing according to IT governance guidelines.
• Support process standardization across divisions to ensure consistency and compliance.

Application Ownership & Administration

• Serve as an application owner or co‑owner for assigned enterprise systems, ensuring alignment between business needs and system capabilities.
• Manage system configuration, user access, roles, security settings, and application parameters in partnership with IT security and system administrators.
• Own the application upgrade and patch release process, including planning, testing, validation, communication, documentation, and coordinating with vendors or internal teams before deployment.
• Maintain system documentation, SOPs, configuration records, and functional specifications to ensure continuity, audit readiness, and long‑term sustainability.
• Coordinate vendor escalations, support cases, and enhancement requests, ensuring timely follow‑up and…