Business Systems Analyst Salesforce

Overview

RESPONSIBILITIES:
Kforce has a client that is seeking a Business Systems Analyst with Salesforce in Maryland Heights, MO.

We are seeking a skilled Business Analyst to support a high-impact billing modernization project integrating with legacy systems. This individual must hit the ground running—diving into extensive project documentation and recorded meetings—and begin delivering immediately. The role will focus on process analysis, and leading integration efforts through detailed documentation, user stories, wireframes, and impact analysis.

• Review and interpret project recordings and extensive documentation to gain full context quickly
• Lead the development of user stories, process flows, impact analysis, and wireframes for Salesforce and Mule Soft integrations
• Conduct dependency tracking and ensure alignment across technical and business stakeholders
• Translate complex integration requirements between Salesforce/Mule Soft and ICOMS/CSG billing systems into actionable deliverables
• Collaborate with technical teams and business units to align priorities and manage competing interests
• Ensure deliverables follow Agile best practices, including INVEST criteria for user stories
• Support end-to-end documentation including functional requirements and as-is/to-be process flows
• Utilize JIRA for backlog grooming, story tracking, and sprint planning
• Participate in Agile ceremonies and serve as the central liaison between business and development teams

• 5 years of experience as a Business Analyst supporting system integrations
• Proven experience working in Agile/Scrum environments
• Strong experience writing user stories, building process flows, and performing impact analyses
• Experience using JIRA for story management and dependency tracking
• Deep familiarity with Salesforce data structure and/or Mule Soft integration architecture
• Demonstrated ability to wireframe new features or systems
• Excellent communication and stakeholder management skills — able to coordinate across multiple work streams with competing priorities
• Ability to self‑start and rapidly assimilate project knowledge without hand holding

• Experience in integrating with ICOMS and/or CSG billing systems
• Knowledge of Business Process Modeling Notation (BPMN)
• Familiarity with Lucidchart, MS Visio, or similar tools for process mapping
• Telecommunications billing experience

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.