Deskside Technician II

Deskside Technician II – Stefanini Group

Supporting IT equipment onsite and remotely.

• Desktop/laptop tech support (Mac and PC)
• Windows 7/10/11 operating systems support
• IMAC support – install, move, add, change IT equipment
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client’s ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on‑call and other after‑hours support needs
• May provide executive support
• Any other tasks associated with desk‑side services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

• Experience supporting Mac OS, Windows OS, Microsoft Office, smartphones, AV conferencing systems, printers, and PC hardware
• Positive attitude under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• In‑depth research and troubleshooting of complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Willingness to learn new technologies
• High School Diploma (required)
• Desk‑side / desktop / end‑user computer experience, ideally in a corporate environment
• Proven ability to handle rapid‑response user support
• Proven ability to balance, prioritize, and organize multiple tasks
• Implementation of virus detection and eradication procedures
• Diagnosing end‑user system failures and implementing repair solutions
• Diagnosing printer and other peripheral device failures and implementing repair solutions
• Troubleshooting network devices to ensure connectivity from the PC to the network
• Configuration and troubleshooting of mobile devices
• Setup and troubleshoot audio/video equipment such as projectors and video‑conference equipment
• May need to be available for on‑call rotation or after‑hours support

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

• Comprehensive benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and more
• Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual training

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Engineering and Information Technology

Industry: Business Consulting and Services