Senior AI Digital Operations Specialist

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At Generali Global Assistance (GGA), every day is an opportunity to help people explore the world with confidence. We’re not just in the business of protection—we’re in the business of adventure and peace of mind. Whether it’s a backpacker trekking through the Andes, a family cruising the Mediterranean, or a solo traveler chasing the Northern Lights, we’re there to ensure their journey is safe and supported.

From assisting with emergency medical claims to guiding customers through trip disruptions or , your work helps turn travel challenges into stories of resilience.

Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs, including:

• Diversity, Equity, and Inclusion (DEI) Committee
• Career pathing and Individual Development Plans
• Internal training and intern opportunities
• Women in Business Mentorship Program
• Employee awards and recognition
• Education and professional development assistance program

• Generous Employer contribution for health, dental, and vision insurance
• Paid Maternity and Paternity Leave
• Scholarship Program for Employee Dependents
• Company match on 401k
• Employee Assistance Program (EAP)
• Company paid short-term and long-term disability insurance
• Voluntary Pet Insurance
• Voluntary Legal Benefit
• Discounts on travel insurance
• Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

The Sr AI Digital Operations Specialist oversees the efficiency and development of Generali's digital assets. As the Sr AI Digital Operations Specialist, this incumbent will be responsible for implementing digitization initiatives, overseeing their implementation, and evaluating their effectiveness. The Senior AI Digital Operations Specialist will focus on both enhancing existing digital assets and identifying and deploying new assets with a strong focus on AI.

The role will also be responsible for analyzing market data and interacting with internal and external stakeholders. This role will report directly to the Senior Manager, Digital Operations.

• Lead digital initiatives, including identifying and prioritizing projects and overseeing project execution. Develop and implement solutions to digitize services with a focus on Operations.
• Work closely with Operations, IT, and third-party technology partners to leverage data and reporting, optimize efficiencies, and drive improvements using technology.
• Ongoing research of potential use cases for Generative AI technologies (e.g., customer service support…) and implementation at scale, including KPI monitoring, efficiency optimization and impact measurement.
• Analyze and evaluate tool performance to identify areas for improvement and implement key digital transformation strategies to improve efficiency, productivity, and employee/customer experience.
• Manage process optimization and automation tools (preferably able to modify workflows, etc. within existing or future tools).
• Responsible for delivering digital/automation roadmaps by mapping companies’ needs with available technology, with strong focus on AI.
• Analyze and evaluate existing business processes and digital solutions to identify areas for automation and improvement.
• Extract, transform, and load data to facilitate automation processes and generate insights for decision-making.
• Conduct rigorous testing of automated processes and digital assets to ensure accuracy, reliability, and compliance with quality and security standards.
• Stay up to date with emerging automation technologies and best practices to continuously enhance our automation capabilities. Frequently benchmark competition and Insurance market automation…