Applications Analyst On Site, No

Position Summary

Under general direction from the Manager of Information Technology (IT), Operations, the Applications Analyst is responsible for supporting, analyzing, and optimizing Table Mountain Casino Resort’s business applications to ensure seamless operation, functionality, and alignment with business objectives. This role involves troubleshooting software issues, implementing system improvements, coordinating with vendors, and ensuring compliance with gaming regulations. The ideal candidate will have experience with Casino Management Systems (CMS), Point of Sale (POS) software, Enterprise Resource Planning (ERP) systems, API integrations, reporting tools, and other operational applications
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This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Provide tier‑2/3 support for business applications, diagnosing and resolving software, database, and integration issues affecting casino operations.
• Troubleshoot application errors and performance issues by working with internal IT teams, software vendors, and end users.
• Manage user access, role‑based security permissions, and compliance settings across critical applications.
• Field incoming support requests, analyze root causes of issues, and document resolutions to improve response efficiency.
• Assist in maintaining disaster recovery plans for applications to ensure business continuity.
• Evaluate existing applications to identify areas for process automation, performance improvements, and usability enhancements.
• Work closely with department heads to gather and analyze business requirements, translating them into technical solutions.
• Assist in the implementation of software updates, patches, and new features, ensuring minimal disruption to casino operations.
• Monitor system performance and recommend improvements to enhance speed, reliability, and user experience.
• Configure and customize application settings, workflows, and user interfaces to align with operational needs.
• Familiarity with IT service management (ITSM) best practices, ticketing systems, and troubleshooting methodologies.
• Serve as the primary liaison between internal teams and third‑party software vendors, coordinating issue resolution and system enhancements.
• Work with software providers to implement system integrations and troubleshoot API issues.
• Ensure all applications comply with gaming regulations, PCI DSS, GLI, and cybersecurity best practices.
• Maintain audit logs, security settings, and compliance reports for application usage.
• Develop and generate custom reports using solutions such as SQL, Power BI, SSRS, or Cognos to support operational decision‑making.
• Analyze data trends and work with stakeholders to implement data‑driven process improvements.
• Conduct employee training sessions on new software features, system best practices, and security policies.
• Maintain and update user guides, troubleshooting documentation, and knowledge base articles.
• Gather user feedback to improve training and support processes.
• Assist in deploying new applications, ensuring a smooth transition from legacy systems.
• Participate in IT strategy meetings and contribute to the long‑term technology roadmap.
• Performs other duties as required.

None.

All areas when accompanied by authorized personnel and/or security.

None.

Bachelor’s degree in Information Technology or a related field or an equivalent combination of education and experience. Two (2) years of experience supporting or working with software applications (e.g., CMS, ERP, POS, etc.) in a corporate or casino environment. Strong problem‑solving skills, technical expertise in application support and database management, and the ability to work collaboratively with IT teams and business users to drive continuous improvement required.

Gaming environment experience preferred. Excellent interpersonal skills, written and verbal communication, and proven analytical and problem‑solving abilities are required. Must pass a pre‑employment drug/alcohol screen, have a background investigation, and…