IT Service Delivery Lead – Quote-to-Cash; Q2C

Blackstone Talent Group, an award-winning technology consulting and talent agency, is seeking an IT Service Delivery Lead – Quote-to-Cash (Q2C) to join our Client's team.

We are seeking a highly experienced IT Service Delivery Lead to oversee and optimize our Quote-to-Cash (Q2C) technology ecosystem. This role is responsible for aligning Salesforce Sales Cloud, CPQ/RCA, Salesforce Service Cloud, and hybrid ERP systems with business objectives to enable efficient, scalable, and high-quality operations.

The ideal candidate combines strategic vision with hands‑on leadership, bringing deep expertise in Q2C processes, global team management, and platform consolidation—particularly in post‑acquisition environments. This position offers a unique opportunity to shape our enterprise platform strategy across Sales, Operations, and Finance functions.

Key Responsibilities

• Serve as the primary IT leader for the Quote-to-Cash domain, ensuring alignment of technology solutions with business goals.
• Partner with Sales, Finance, Operations, and other stakeholders to identify and implement process and system improvements.
• Manage a blended team of onshore and offshore IT resources to deliver enhancements, integrations, and support services on time and within quality standards.
• Define and drive the platform strategy and roadmap for Salesforce, CPQ, and ERP systems, focusing on simplification, scalability, and superior user experience. (Experience with Infor Syteline preferred.)
• Lead platform rationalization and integration initiatives, particularly in the context of mergers and acquisitions.
• Establish and uphold service delivery standards, SLAs, and best practices across platforms and teams.
• Collaborate with enterprise architecture, cybersecurity, and infrastructure teams to ensure compliance, resilience, and alignment with enterprise standards.
• Act as an escalation point for critical incidents, driving problem resolution and continuous improvement in system reliability and user satisfaction.

Qualifications

• 15+ years of progressive IT experience, including 10+ years in the Quote-to-Cash domain.
• Deep expertise in Salesforce, CPQ, and Infor Syteline/Epicor
  , with demonstrated success optimizing end-to-end business processes.
• Proven experience leading global delivery teams, including offshore resources.
• Demonstrated success in managing platform consolidation and integration initiatives in complex, post-acquisition environments.
• Exceptional stakeholder management skills, with the ability to influence and collaborate across business and IT functions.
• Strong leadership, communication, and analytical problem‑solving capabilities.
• Bachelor’s degree in information systems, Computer Science, or related discipline (or equivalent experience).

Preferred Qualifications

• Experience with Agile methodologies and delivery models.
• Exposure to other enterprise SaaS applications such as JIRA, Power BI, or PLM
  .
• Relevant certifications in Salesforce
  , Syteline
  , Epicor
  , or Net Suite
  .

Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in . Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.

EOE of Minorities/Females/Veterans/Disabilities