IT Support Analyst

$25 - $31 (hourly estimate)

• Provide excellent customer service while using technical, analytical and communication skills to accurately identify client needs and provide effective solutions.
• Troubleshoot and resolve workstation and classroom technology problems.
• Act as educator and coach to help college staff, faculty and students adopt and use core institutional technologies effectively.
• Actively contribute to the development and implementation of training materials and programs that promote the roll-out and use of technology.
• Follow the established incident management process, ensuring escalated tickets have appropriate details for issue resolution.
• Maintain complete, accurate and timely records in the Help Desk ticketing system for all client support activities.
• Develop a mastery of classroom and conference room technologies.
• Maintain high up-time of classroom and conference room systems through daily audits.
• Respond to and fulfill requests to meet Service Level Agreements.
• Participate in special projects and other duties as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations.

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• Any certifications

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.