Solutions Architect​/Tier 3 Engineer

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Ballwin, MO, US

2 days ago Requisition

Salary Range: $ To $ Annually

Solutions Architect / Tier 3 Engineer

Managed Services — Solution Design & Senior Technical Escalation

Anderson Technologies is a trusted technology advisor that helps growing organizations build the technology, cybersecurity, and operational foundations needed to scale with confidence. For more than 30 years, we have partnered with business leaders to align technology investments with business goals, reduce risk, improve operational maturity, and create a stronger platform for future growth.

Growth is not only what we help our clients achieve. It's what we expect for our team. We invest in people who are curious, accountable, collaborative, and committed to continually developing their skills while helping clients solve meaningful business challenges.

We are seeking a Solutions Architect / Tier 3 Engineer to serve as our highest point of technical escalation and the lead technical designer for client solutions. This is a hybrid architect-and-engineer role: you will resolve the complex, high-stakes issues that Tier 1 and Tier 2 cannot, while designing the cloud, network, and infrastructure solutions that underpin new projects, migrations, and client onboarding.

Working closely with the VP of IT Operations, the service desk, and the project delivery team, you will own the technical depth of the practice — raising the standard of our support, strengthening how our projects are scoped and delivered, and mentoring the engineers around you. It is a role for a senior technologist who solves the hardest problems and makes everyone on the team better in the process.

• Serve as the final escalation point for the most complex service desk tickets that exceed Tier 1 and Tier 2 capability, including issues breaching SLA thresholds.
• Diagnose and permanently resolve Microsoft 365, Azure, networking, and connectivity issues, including business-critical outages affecting client internet and VoIP phone systems.
• Lead root‑cause analysis to move recurring incidents from repeated break/fix to permanent remediation, and document fixes in the knowledge base.
• Identify patterns across escalations and recommend improvements to service desk processes, tooling, and standards that reduce ticket volume and speed resolution.
• Architect cloud, hybrid, and on‑premises environments that are secure, resilient, and scalable to each client’s needs.
• Design Azure and Microsoft 365 environments with an emphasis on operational resilience, backup, and business continuity.
• Evaluate and recommend platforms, tools, and standards to be adopted across the client base.
• Provision and manage Azure subscriptions for client projects, including access control and cost visibility.
• Administer Microsoft 365 tenants, manage tenant‑to‑tenant migrations, resolve duplicate accounts, and manage licensing.
• Configure and maintain directory synchronization and identity across client tenants.

• Serve as technical lead for new client and end‑user onboarding, ensuring clean cutover and data integrity.
• Lead file and data migrations and resolve sync and integration issues across platforms such as SharePoint, Egnyte, and mapped network drives.
• Partner with the project delivery team to translate designs into executable plans, guide resourcing and sequencing, and uphold scope, timeline, and quality standards throughout delivery.
• Provide technical oversight and quality assurance on project execution, stepping in to resolve technical…