IT Infrastructure Manager

Job Title:

IT Infrastructure Manager

Location:

Anaheim, CAAbout Our Partner:

We're partnering with an established leader in the dietary supplement manufacturing space. With state-of-the‑art facilities across Southern California, they specialize in custom manufacturing and packaging across gummies, probiotics, etc. This is a team built on precision, innovation, and decades of combined expertise, shaping the future of nutrition from R&D through finished product.

The IT Infrastructure Manager is responsible for the management, coordination, and oversight of our partner's infrastructure environment, including network, cloud, server, endpoint, telecommunications, cybersecurity, and business continuity services.

This position serves as the primary liaison between our partner and its third‑party Managed Service Provider (MSP), ensuring infrastructure services are delivered in accordance with business requirements, service level expectations, and organizational priorities.

The IT Infrastructure Manager will coordinate infrastructure‑related projects and activities, support technology procurement efforts, oversee vendor relationships, and assist in the planning and scheduling of network, infrastructure, cybersecurity, and business continuity initiatives. The role works closely with business leaders, external technology providers, and our partner's third‑party procurement team to ensure technology investments support operational objectives and future growth.

• Approximately 300 users across multiple platforms.
• Manufacturing, warehouse, laboratory, and corporate operations.
• Hybrid cloud and on‑premises infrastructure environment.
• Microsoft 365 and Azure ecosystem.
• Third‑party Managed Service Provider support model.
• Regulated manufacturing environment.
• Enterprise application supporting manufacturing, quality, supply chain, customer service, and finance functions.

• Oversee day‑to‑day infrastructure operations supporting business and manufacturing activities.
• Monitor infrastructure performance, availability, reliability, and service quality.
• Coordinate resolution of infrastructure‑related incidents, outages, and escalations.
• Ensure infrastructure services support business continuity and operational objectives.
• Review service metrics and identify opportunities for operational improvement.
• Maintain awareness of infrastructure risks and recommend corrective actions as necessary.

• Serve as the primary relationship manager for Meri Cal's Managed Service Provider.
• Conduct regular operational and service review meetings.
• Monitor service delivery performance and compliance with service level agreements.
• Coordinate infrastructure support activities provided by external technical resources.
• Escalate and manage vendor performance issues when necessary.
• Evaluate recommendations from service providers and ensure alignment with company objectives, standards, and budget requirements.

• Coordinate infrastructure projects and technical initiatives across the organization.
• Assist in planning and scheduling infrastructure maintenance activities and technology implementations.
• Support initiatives including:
  • Network upgrades and enhancements
  • Cloud and infrastructure modernization projects
  • Server and storage improvements
  • Telecommunications upgrades
  • Cybersecurity initiatives
  • End‑user technology deployments
  • Disaster recover and business continuity activities
  • Coordinate stakeholders, vendors, and technical resources to ensure successful project execution.
  • Track project milestones, risks, dependencies, and deliverables.

• Partner with Meri Cal's…