Processing Lead

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.

Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.

Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

• Support and oversee daily eBay operations, ensuring we work backwards from collector needs and maintain the highest standards—because getting it right is non-negotiable
• Monitor team performance and report on metrics (exceptions tracking, inbound/outbound mail, accuracy), providing accurate data for informed decisions
• Seek feedback early and often—listen to team members, resolve conflicts with empathy, elevate when necessary, and always assume positive intent
• Set clear team goals with supervisors and eBay leadership, starting with why to ensure everyone understands the goal and problem we're solving
• Recognize high performance and reward accomplishments, reinforcing our culture of excellence
• Discover training needs and provide coaching that fosters continuous learning and helps team members pursue long-term careers
• Put the skunk on the table—share challenges transparently and early to address issues before they ...
• Collaborate with internal and external partners to ensure seamless operations aligned with our collector-first mission
• Facilitate huddles, manage inventory/cycle counts, and reassign duties as needed
• Lead by example and champion all company policies, including safety, attendance, and security

• 4-6 years of experience in a hands-on role in collectibles grading or authentication, fragile item handling, mail processing or shipping, or as an art or antiques handler or technician or similar position
• Leads with Integrity—makes honest, ethical decisions because trust is our brand
• Kind and respectful—assumes positive intent, provides constructive feedback, and creates an inclusive environment
• Exceptional communicator (written and verbal) who articulates ideas clearly and justifies decisions confidently
• Decisive problem-solver with high emotional intelligence who Plays to Win the Game through long-term thinking
• Highly organized and detail-oriented with focused attention—you 'sweat the small stuff' and conduct research meticulously
• Effective at conflict resolution, breaks down problems into foundational…