ServiceNow Senior Solution Architect

Lead Service Now instance strategy advisory engagements by assessing complex platform environments, facilitating executive workshops, evaluating architecture options, and aligning technology, governance, operating models, compliance, and business objectives. The role requires deep Service Now expertise, enterprise architecture leadership, and strong executive communication.

• Assess current-state instance architecture, modules, customizations, integrations, governance, maturity, scalability, operational effectiveness, and technical debt.
• Facilitate workshops with IT leadership, business teams, platform owners, security, and governance stakeholders.
• Evaluate single- versus multi-instance models, domain separation, data residency and isolation, regulatory constraints, performance, supportability, and operating-model alignment.
• Develop target-state architecture, decision frameworks, principles, standards, risks, assumptions, dependencies, constraints, governance recommendations, and operating models.
• Design architecture patterns for ITSM, SPM, CSM, HRSD, CMDB, Discovery, platform expansion, identity, security, data, integrations, and environment management.
• Evaluate enterprise integrations with SAP, Oracle, ERP, cloud services, identity providers, and third-party applications;define scalable, resilient, supportable integration patterns.
• Lead architecture reviews and executive workshops;present recommendations and facilitate decision-making and stakeholder alignment.

• Own an executive-ready assessment report, platform maturity findings, architecture options and trade-offs, risk and financial considerations, governance recommendations, prioritized roadmap with quick wins and strategic initiatives, decision framework, and final executive presentation.

• 8+ years of Service Now consulting or solution architecture and 12+ years of enterprise applications or architecture experience.
• Enterprise-scale Service Now transformation, architecture assessment, strategic advisory, and C-level presentation experience.
• Strong knowledge of ITSM, SPM/PPM, CSM, HRSD, CMDB, Discovery, Integration Hub, Flow Designer, AI capabilities, and automation.
• Architecture expertise in platform strategy, governance, domain separation, multi-instance models, performance, security, compliance, and cloud principles.
• Integration architecture experience with SAP, Oracle, ERP, REST, SOAP, Microsoft Entra , Okta, and related enterprise services.
• Executive presence, strategic thinking, workshop facilitation, stakeholder management, business-case development, architecture storytelling, and excellent communication.

Service Now Certified System Administrator (CSA) and Certified Application Developer (CAD). Preferred:
Certified Technical Architect (CTA), TOGAF, and ITIL 4 Managing Professional.

A trusted advisor who can determine the optimal Service Now platform strategy while balancing governance, scalability, operating-model alignment, compliance, integration complexity, and future growth, then translate the strategy into clear executive recommendations and an actionable roadmap.