Technology - Help Desk
Job in
California, Moniteau County, Missouri, 65018, USA
Listed on 2026-10-07
Listing for:
Tedk12
Full Time
position Listed on 2026-10-07
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Desktop Support
Job Description & How to Apply Below
Applications will be accepted beginning
Monday, February 4, 2019 12:00 AM
(Central Standard Time)
POSITION TITLE:
Help Desk Support TechnicianFLSA Non-Exempt
QUALIFICATIONS:
- A+ Certification or equivalent experience
- Good oral and written communication skills
- Customer service experience (call center experience preferred)
- Hardware troubleshooting skills
- Excellent software skills
- Operating System experience (Windows
7) - Excellent knowledge of desktops, laptops, and other common peripheral devices
- Experience creating and deploying disk images
- Knowledge and experience with hardware warranty procedures
- Ability to monitor computer technology service and repair
- Self-motivated
- Ability to lift up to 40 lbs up to a height of 4 feet occasionally
Twelve month (261 days) with benefits provided according to Classified Agreement.
ESSENTIAL JOB FUNCTIONS:
- Provide technical support for computer users via phone.
- Maintain/update work order system and communicate work order priority and status to end users.
- Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues.
- Communicate effectively with staff and students regarding maintenance of technology.
- Effectively diagnose and troubleshoot malfunction of hardware devices, including printers, scanners, barcode readers, digital cameras, etc.
- Disaggregate service-related data to discover trends and recommend process modifications for technology service.
- Actively monitor and report compliance with the district’s technology service level agreement.
JOB FUNCTIONS:
- Lead special technology projects as required.
- Attend meetings and trainings as scheduled.
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