Clinical Supervisor, Patient Access

1.0 FTE Full time Day - 08 Hour R2659568 Hybrid  TDS Rev Cycle Systems Technology & Digital Solutions PALO ALTO, 1830 Embarcadero, California

Day - 08 Hour (United States of America)

"This IT Supervisor position will lead teams that support revenue cycle and patient access systems. The role will apply expertise in health technology service delivery, revenue cycle, patient access, and hospital patient flow. The position will also apply functional and systems expertise in revenue cycle and patient access to configure, test, and support solutions that increase revenue, reduce cost, and improve the patient financial experience.

The role will require understanding of Epic revenue cycle modules including, but not limited to Prelude, Cadence, Referrals, and Grand Central."

The Supervisor – IT Applications provides day-to-day operational leadership for technical staff administering one or more information technology and systems functions supporting Stanford Healthcare/Medicine's business processes and technical platforms (including, Epic, Workday, Sectra, Service Now, Research, etc.). Responsibilities include coordinating delivery of services to user groups, ensuring uninterrupted IT service, and providing onsite and operational support for the assigned application suite.

Requires working knowledge of the user group's workflows for practical application of system characteristics. The Supervisor coaches, develops, and evaluates the performance of assigned staff, recommending hiring and performance actions to the Manager for approval. This role combines day-to-day people leadership with hands-on technical and operational expertise, serving as the first point of escalation for the team, while partnering with the Manager on staffing, scheduling, and broader service delivery outcomes, including supporting technical roadmap development.

Stanford Health Care

• People Leadership (the core of the role)
• Provide day-to-day supervision, coaching, and regular one-on-one feedback to assigned staff; set and monitor individual performance objectives.
• Support onboarding and skill development for team members; coach staff on software, configurations, and workflows within area of responsibility.
• Recommend hiring decisions and performance actions (including corrective action) to the Manager; execute approved actions and document appropriately.
• Operational Delivery
• Manage day-to-day delivery against SLAs; guide incident, problem, maintenance, and enhancement ticket resolution for the assigned application suite.
• Serve as the onsite/operational focal point for user support; conduct periodic onsite visits to identify and resolve service issues.
• Provide ongoing troubleshooting and maintenance support, including participation in on-call coverage; help build the on-call rotation schedule in collaboration with other supervisors/leads.
• Process & Quality
• Maintain and document team-level procedures consistent with departmental, hospital, or university policy.
• Track and report team performance against metrics defined by the Manager; flag trends or issues for Manager attention.
• Apply Process Excellence (e.g., Lean) methods to day-to-day team workflows.
• Coordination
• Act as a communication focal point between the team and other IT groups on changes, fixes, and updates.
• Support requirements gathering and workflow design activities under Manager direction (execution, not independent design ownership).
• Contribute to physician/user satisfaction through consistent, high-quality operational support.

• Associates Degree required coupled with 5 years as an individual contributor or 3 years supervisory experience in a health system clinical/operational…