Accounting Systems Support Specialist

iSuite L.L.C. is seeking a qualified professional to join our Accounting Technology team. iSuite is a business support services organization formed in 2023. The organization provides business development and pursuit, estimating, safety, accounting, human resources, information technology, marketing, and training services to clients within the Architecture, Engineering, and Construction (A/E/C) industry.

This shared-services company supports the IMI business units and provides a uniform,

employee-based culture founded on our Support the Build mentality. This mentality aligns

with our employee-owned company so that all personnel take an owner's mindset approach to our business. iSuite is headquartered in Nashville, TN and has branches in Granite City, IL, Chesterfield, MO and Charlotte, NC.

We are currently looking for an Accounting Systems Support Specialist to join our Accounting Technology team located at our office in Chesterfield, MO or remote
. Our ideal candidate for an Accounting Systems Support Specialist is someone who has 0-2
years of experience and is a detail-oriented, dependable, and service-focused Accounting Systems Support Specialist to provide entry-level support for Vista by Viewpoint, Vista Web, and related accounting and construction systems. This role focuses on routine user access requests, basic data entry and system administration, Tier 1 support, documentation, and helping employees navigate the systems they use in their day-to-day work.

• Process routine requests to create, update, and deactivate user accounts in Vista by Viewpoint, Vista Web, and connected systems using established procedures.
• Assign approved roles, permissions, security groups, and company access based on documented standards and manager approvals.
• Support onboarding, transfers, and offboarding by completing assigned system-access tasks and checklists.
• Perform routine data entry and maintenance of system records as assigned.
• Review work for accuracy and escalated unusual or unclear access requests before making changes.
• Assist with periodic user-access reviews and documentation under the direction of senior Accounting Technology team members.
• Serve as a first point of contact for basic Vista and Vista Web (and connected systems) questions, including login issues, password resets, navigation, and general system-use questions.
• Receive, document, categorize, and track support tickets for accounting systems and integrated tools.
• Resolve common Tier 1 issues using documented procedures, knowledge articles, and established troubleshooting steps.
• Gather clear information, screenshots, and examples when an issue cannot be resolved at Tier 1.
• Escalate more complex application, configuration, reporting, integration, or technical issues to the appropriate Accounting Technology team member, IT, or vendor support.
• Provide basic system orientation and guidance to new users.
• Maintain accurate access records, checklists, ticket notes, and other system-support documentation.
• Follow standard operating procedures and help identify documentation that needs to be clarified or updated.
• Assist with updating user guides, quick-reference materials, and training documentation.
• Support Accounting and Operations teams with routine system-access and system-use requests.
• Assist with basic testing of documented system changes or process updates when requested.
• Maintain organized records and protect confidential employee, payroll, and financial information.

• High school diploma or equivalent; associate degree or…