Customer Success Manager - Palo Alto

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions.

Through its Advanced Technology Center (ATC) — a collaborative ecosystem featuring state‑of‑the‑art hardware and software — WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all.

WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today!

WWT’s CX – Software Lifecycle team is focused on our customers first, partnering with them to ensure we understand their goals, then applying the efforts necessary to achieve those goals. It is a rewarding way to ensure that our relationships continue foster quality business outcomes and our customers view us as their strategic advisors. As a Palo Alto Networks CSM, you will help customers get the most from their cybersecurity investments across WWT’s Palo Alto Networks partnership.

CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business. This industry trend towards recurring revenue models makes WWT Customer Experience
- Software Lifecycle an area of great opportunity for potential candidates.

The Customer Success Manager (CSM) - Palo Alto Networks is a customer‑facing role that owns the customer relationship and provides focused functional and technical leadership aligned to Palo Alto Networks (PAN) solutions and programs within the Customer Success portfolio. This role drives customer outcomes by leading adoption, usage, and operational understanding of Palo Alto Networks software agreements, subscriptions, and solutions, ensuring customers can effectively navigate questions, requirements, and common challenges, including licensing, entitlements, and support processes through the Palo Alto Networks Customer Support Portal (CSP).

The CSM operates across all customer segments—including Commercial, Service Provider, Public Sector, and Enterprise—and serves as the primary point of contact and accountable owner for their assigned customers. For customers with multiple technology stacks across WWT, the CSM is expected to partner closely with the respective CSM and/or CXE aligned to those technologies to provide cross‑organizational support. The role owns customer accounts completely and carries direct responsibility for overall account success, providing expert guidance, execution leadership, and responsive support for customers across the Palo Alto Networks portfolio (e.g., Strata network security, Prisma Cloud/Prisma…