Computer Support Technician

City of Columbia, Missouri Career Opportunities

This position is open until filled, with a preferred application date of Monday, October 5, 2026
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Applicant View of Posting

Posting Number

Posting Number 4319P

Position Title

Department

Department Information Technology

Job Code

Job Code 07920

FLSA Status

FLSA Status Non-Exempt

Union Code/Affiliation

Union Code/Affiliation Unrepresented

Division

Division HELP DESK

Job Description Summary

The purpose of this job is to troubleshoot, maintain, install, and repair computer hardware, software, and peripherals. Provides customer support and training. Identifies and resolves network issues. Maintains incident logs.

Essential Duties and Responsibilities
- The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description

• Provides front-facing customer service and information technology (IT) support. Assists customers via telephone, email, and in person. Diagnoses, triages, documents, and resolves IT-related issues.
• Installs, configures, deploys, and supports end-user products, systems, hardware, and software; diagnoses and repairs/replaces as necessary.
• Performs end-user IT equipment moves and configurations.
• Delivers end-user training and documentation of processes and configurations for software installations, hardware, and peripherals.
• Regular attendance is a necessary and essential function.
• Performs other duties as assigned.

Supervisory Responsibilities

• Job has no responsibility for the direction or supervision of others.

Human Collaboration and Job Impact
- This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services and employee or public satisfaction

• Interactions may result in decisions regarding the implementation of policies. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may involve stressful, negative interactions with the public, requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.
• Interactions have limited impact on the organization in terms of time, money, or public/employee relations.

Fiscal Responsibility

• Position has no fiscal responsibility.

Education and Experience
- An equivalent combination of education, training and experience will be considered

Education and Experience

• High school diploma or equivalent. Certification program
• 1 year of related experience.

Licenses or Certifications

• Valid driver’s license.
• A+ Certification preferred.
• Microsoft Certified Professional.

Knowledge,

Skills and Abilities

which may be representative, but not all-inclusive of those commonly associated with this position

Knowledge of:

• Computer hardware and peripherals, operating systems, and basic networking.
• Microsoft Operating Systems and all versions of Microsoft Office Suites.
• Google Office Suite.
• General office practices and administrative procedures, records management, and administration techniques and procedures.
• Equipment configuration, operation, specifications, and diagnostics.

Skill in:

• Analyzing and solving problems.
• Communicating effectively, both verbally and in writing, to meet the needs of the audience.
• Applying active listening and asking questions for understanding.
• Providing high levels of effective customer service.

Ability to:

• Compile, organize, interpret, and communicate data and results concisely.
• Apply logic and reasoning to evaluate the strengths and weaknesses…