Product Support Representative
Listed on 2026-10-14
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Location: Township of Columbia
Hiring Department
MOREnet
Job DescriptionThis position provides Tier 1 support for MOREnet's member services for K-12, Higher Ed, Public Libraries, Non-Profits & State entities.
This position requires the use of various tools like MyMOREnet, Eagle-eye, Net Flow, MRTG, etc. to assist members with trouble shooting networking problems, Including Routing, Wireless and Switching questions.
This position provides assistance and resolution for our members with questions ranging from general enquiries to advanced troubleshooting for Content Filtering, Knowledge Databases and related services.
This position will require recurrent training as needed for support of MOREnet services.
New Member services will occasionally be added to the support portfolio.
This position requires assessment of member requests and as appropriate, routing requests, that are outside of primary position scope, to other MOREnet departments.
Good communication skills are required.
The successful candidate will be expected to interact with team members and stakeholders on an ongoing basis with respect to issues, required training, service support analysis and special projects.
Given the nature of technology, a willingness to embrace new products and service methods is critical.
Other Duties may occasionally be assigned and could possibly require travel to member locations
ShiftMonday - Friday, 8am - 5pm
Minimum QualificationsA Bachelor's Degree with a Major in an IT related field or demonstrable equivalent IT experience. 1 year of support experience is required with one or more of the following: LAN troubleshooting, Content Filtering, Firewalls configuration, Google and/or knowledge Database (like EBSCO) administration.
Preferred QualificationsTechnical familiarity with video conferencing services like TEAMS, ZOOM is preferred
Anticipated Hiring RangeSalary Range: $40,040.00 - $76,000.00 Commensurate with experience
University
Title:
Product Support Representative
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.
Sponsorship InformationEmployment visa sponsorship is not available for this position.
Benefit EligibilityThis position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://(Use the "Apply for this Job" box below).-retirement
Equal Employment Opportunity
The University of Missouri is an Equal Opportunity Employer.
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