Service Center Technician

Service Center Technician

Primary Functions:
Fulfill customer requests, resolve customer technical issues, and respond to customer questions in a timely manner to ensure ongoing effectiveness of the desktop computing environment. Typical activities include Event Management;
Service Request Fulfillment;
Incident Management;
Problem Management;
Access Provisioning;
Continual Service Improvement.

Location:

Hybrid/Remote Type:
Full - Time

Schedule:

First Shift Flex - 7:00am - 5:30pm

Qualifications:

• Education:
  
  High School Diploma and technical vocational training or equivalent work experience.
• Experience:
  
  Minimum of one (1) year experience in Level 1 end-user support role.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.