Service Center Technician

Primary Functions:
Fulfill customer requests, resolve customer technical issues, and respond to customer questions in a timely manner to ensure ongoing effectiveness of the desktop computing environment.

Typical activities include
- Event Management;
Service Request Fulfillment;
Incident Management;
Problem Management;
Access Provisioning;
Continual Service Improvement.

Position

Description:

Service Center Technician

Hybrid/Remote

Type:
Full
- Time

Midnight - 10:30am, Mon/Thu/Fri/Sat

** Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position.

• Education:
  
  High School Diploma and technical vocational training or equivalent work experience.
• Experience:
  
  Minimum of one (1) year experience in Level 1 end-user support role.

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment.

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.